About this position
Job Summary: Expected to work with minimal supervision. Responsible for prompt, courteous, and accurate registration of Clinic patients.
Shift: Day
Demonstrates Competency in the Following Areas:
- Greets each patient entering the clinic in a friendly manner.
- Accurate submission of all patient information to the computer system including all insurance and demographics.
- Scan documents into EMR, when necessary.
- Knowledge concerning patient insurances and the ability to input with accuracy.
- Properly requests and enters patient information on the Medicare Questionnaire included in the registration.
- Obtains patient’s signatures on appropriate forms. Scans forms into EMR system on correct patient.
- Work pursuit lists, which involves calling patients who are in need of labs, mammograms, etc. and getting them scheduled.
- Verifies insurance eligibility day prior to appointment and upon check-in utilizing Emdeon.
- Answers phone courteously and make every attempt to satisfy caller’s request.
- Performs other duties as assigned by the Office Supervisor and Outreach Clinics Management Department.
- Properly protects and preserves patient confidentiality.
- Answers telephone, filters calls, takes messages and distribute them.
- Schedules appointments, and, if an emergency, informs provider.
- Run inquiries on patients for lab/x-ray technician.
- Receive and distribute home health forms for the Doctors to sign.
- Schedules all referrals and receives documentation from the provider/entity when treatment/visit is completed.
- Prints medical records upon patient request obtaining appropriate release of information form.
- Make appointments for X-rays and other Doctors.
Professional Requirements:
- Punctuality
- Attendance
- Works well with fellow workers.
- Works well with Supervisors.
- Attends annual mandatory hospital in-service programs.
Education/Regulatory Requirements & Experience:
- High School Diploma or GED required.
- Typing speed of 30-40 wpm required.
- Must be able to pass the “Clerical Ability Test” with 80% or better as given by the Human Resources Department.
- One to two years’ previous experience in the commercial health care environment required.
- Clinic experience preferred.
- Previous work history that demonstrates steady attendance and punctuality is required.
Physical Demands:
- For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Near visual & hearing acuity required to perform essential duties of position.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.
FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A
(at least 50%) (25 –) (10 – 24%) (10%)
1 Standing/Walking .............................................. X
2 Sitting....................................................................... X
3 Twisting .................................................................. X
4 Lifting/Carrying .................................................. X
5 Pushing/Pulling................................................... X
6 Climbing (ascending/descending
ladders/stairs)..................................................... X
7 Bending/Stooping .............................................. X
8 Using arm muscles frequently or for
extended periods ................................................ X
9 Using leg muscles frequently or for
extended periods ................................................ X
10 Using back muscles frequently or for
extended periods ................................................ X
11 Potential for wound care or invasive
procedures............................................................. X
HOW OFTEN ARE THESE WEIGHTS LIFTED OR CARRIED?
FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A
(at least 50%) (25 –) (10 – 24%) (10%)
2 – 10 Pounds ..................................................... X
11 – 20 Pounds.................................................... X
21 – 30 Pounds.................................................... X
31 – 40 Pounds.................................................... X
41 – 50 Pounds.................................................... X
50 Pounds or more............................................ X
DOES THE JOB REQUIRE?
FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A
(at least 50%) (25 –) (10 – 24%) (10%)
Working in hot, cold or wet X
Working outdoors.............................................. X
Working with or near chemicals ................. X
Working near radiation sources.................. X
Working near fumes ......................................... X
Working with hazardous waste X
Operating vehicles or machinery ................ X
Using hand tools or power tools.................. X
Wearing protective clothing and
equipment............................................................. X