About this position
SUMMARY
The In-Store Training Specialist is responsible for managing, designing, developing, coordinating and
conducting all training programs companywide in our stores for in-store employees, with a focus on Front-Line Sales Associates.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Train Store Directors in the following
- Cash reporting (CDB/OCR, Over/Shorts, Deposits, Safe cash)
- Weekly mail process.
- Inventory processes
- Eagle Mobile +, Eagle PO'S
- Create & Receive normal, credit, Defective PO's, Keep PO Files clean),
- Between store transfers
- Store use items
- Paint Colorant Inventory
- PIP/RPI
- Mango counts,
- Placeholder SKU's updates
- RGA Returns
- Policy A returns
- Policy B&C returns
- Acehardware.com returns
- RSO, RSO Acceptance
- Shoot the Outs Process
- Price Changes audit (IPC/RPC process)
- Price Variance by store (Compass, ADW report)
- Item Change Management (ICM)
- Mango COM process
- Planogram changes – (ADW report cancelled and closeout SKU's to COM) Planogram change Management
- New Item Request
- ITR Review each month
- House Account audit (RAG, over 60 report) each month
- Train new associates as needed on all processes related to Inventory
- Communicating with management to identify training needs
- Mapping out development plans for teams and individuals.
- Assist in the implementation and standardization of all Standard Operating Procedures companywide.
- Travel as needed to each location
- Others duties as assigned
KEY ATTRIBUTES
- Product knowledge
- Teaching/training skills
- Passion for hardware business
- Leadership skills
- People/Communication skills
- Excellent Customer Service skills
- Integrity
- Ability to multi-task
- Valid Driver's License
SUPERVISORY RESPONSIBILITIES
- Directly supervises their area of responsibility.
- Follows NFI policies and applicable federal, state and local laws
- Address complaints and resolve problems
- Training & guiding Ace Management
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED)
- Hands-on experience coordinating multiple training events in a corporate setting
- Experience with e-learning platforms
- Microsoft Office proficiency
- Minimum of 2 years' retail management experience
LANGUAGE SKILLS
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Write reports, business correspondence, and procedure manuals.
- Present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
· Basic math concepts (addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and sales per associate hour)
CERTIFICATES, LICENSES, REGISTRATIONS
· Some locations may require Power Industrial Truck Certification
RECOMMENDED EQUIPMENT
- Slip resistant shoes with closed toe and heel
- Safety Cutter
- Knives
- Apron
- Uniform per store policy
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
- Stand
- Walk
- Use hands to finger, handle, or feel
- Reach with hands and arms
- Communicate with associates and customers
- Lift and/or move up to 25 pounds
Frequently (Between 1/3 to 2/3 of the time)
- Climb
- Balance
- Stoop
- Kneel
- Crouch
- Lift and/or move up to 50 pounds
Occasionally (Less than 1/3 of the time)
- Sit
- Overhead lifting
- Crawl
- Smell
- Lift and/or move up to 100 pounds
Vision
- Close
- Distance
- Ability to adjust focus
- Ability to distinguish colors
WORK ENVIRONMENT
Occasionally
- Outside weather conditions
- Work in high places
- Fumes or airborne particles
- Toxic or caustic chemicals
- Risk of electrical shock
Noise Level
- Moderate in most areas
- High in areas with lumber processing equipment