About this position
General Manager - The Durham Hotel
Durham, NC
REPORTS TO: Chief Operations Officer
OUR WHY
As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.
OUR CORE VALUES
INSPIRE WONDER Innovation and Creativity | Surprise and Delight
FOSTER HOSPITALITY Inclusive Culture | Home Away from Home
PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality
DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership
CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate
POSITION SUMMARY:
We are seeking an experienced, full-service General Manager at The Durham Hotel to lead a 53-room independent hotel with a vibrant multi-outlet food & beverage operation. The ideal candidate is entrepreneurial, hands-on, and deeply committed to hospitality, with a natural drive to meet the needs of guests, associates, and business alike.
The General Manager serves as the strategic and operational leader of the property. Working in close partnership with the Management Company and Hotel leadership teams, they ensure the overall health of the business by owning their actions, living out our core values, strengthening relationships, executing operational strategies, driving top-line revenues, maintaining the unique character and standards of the property, and fostering a culture of accountability by holding the team responsible for delivering results and upholding expectations.
RESPONSIBILITIES:
Strategic Leadership
- Oversee all aspects of hotel operations, ensuring alignment with the company and property goals
- Lead all departments with a focus on excellence, innovation, and continuous improvement.
Guest Experience
- Promote a guest-focused environment that reflects our core values by making sure service standards are consistently applied in every department.
- Continuously evaluate and improve guest satisfaction to uphold the hotel’s reputation.
Operations Management
- Direct daily operations across all hotel functions including front office, housekeeping, food & beverage, facilities, commercial strategy (sales, marketing & revenue management), and other amenities.
- Ensure process compliance and optimal use of resources to achieve service excellence and operational efficiency.
- Ensure full compliance with health, safety, labor, and licensing regulations, maintaining a safe and welcoming environment for guests and associates.
Financial Performance
- Lead the development and execution of annual budgets and financial plans.
- Monitor and analyze financial performance, KPIs, and market trends to identify opportunities for growth and cost management.
- Implement strategies to maximize revenue and profitability.
Team Leadership & Culture
- Recruit, develop, and retain top talent across all departments.
- Foster a collaborative and inclusive workplace that promotes professional growth and accountability.
- Provide mentorship, set clear expectations, and be an ambassador of the hotel’s core values in living them out daily.
Sales & Marketing Collaboration
- Partner with sales and marketing teams to create and execute strategies that drive occupancy, revenues, and elevate brand positioning.
- Leverage data and insights to target key segments and attract high-value clientele.
QUALIFICATIONS:
- Proven experience as a Hotel General Manager/Director of Operations at a full service upscale or lifestyle hotel.
- 5+ years of progressive leadership in hotel management, including executive-level roles.
- Exceptional leadership, listening, communication, and interpersonal skills.
- Excellent guest relations and customer service skills.
- Strong background in food & beverage management. (Preferred)
- Strong financial planning and analysis acumen.
- In-depth understanding of commercial strategies.
COMPENSATION:
Starting salary at $100,000, commensurate with experience. In addition, we offer a comprehensive benefit offering including paid time off, holiday pay, company sponsored health insurance including vision, dental, and wellness rewards program.
Salary Information