About this position
Administrative Parts Support
At Productivity, Inc., a recognized leader in machine tool sales and service, we value a culture of teamwork, collaboration, and continuous professional growth. We are seeking a highly organized and detail-oriented individual to assist our Service team with their parts inventory.
We offer competitive pay and benefits, as well as opportunities for career advancement and professional development.
- $24-$27/hour depending on level of experience and qualifications
- Excellent health, dental, & vision insurance - Eligible Day-1
- 401k plan with match
- Generous paid time off
- Full-Time - Monday – Friday, 8 AM – 5 PM
Responsibilities
- Work with all locations with parts and admin assistance as needed
- Create and distribute service installation paperwork to the customer
- Credits - work directly with vendors/customers to track credits/Voucher/Part cores
- Research and resolve open work orders and P.O.'s
- Run periodic reports in P21 to make sure we are current on accounting activities related to Service and Parts
- Service phones back-up - daily
- Scan items and enter data in document imaging system
- Entering service parts orders
- Follow up on part deliveries; send tracking #'s to the customer
- Call customers to get purchase order numbers; communicate pricing & delivery.
- Track parts for inside service groups
- Send customer part acknowledgements
- Investigate open purchase orders
- Follow up on part quotes
- Assist with various, misc. accounting, admin duties as required by the position
Requirements
- 2+ years of general office/administrative experience
- Machine tool knowledge a plus, but not mandatory
- Meticulous attention to detail
- Strong knowledge of Excel and familiarity with Microsoft Word
- Excellent phone skills. Ability to interact professionally and tactfully with internal and external customers as well as vendors.
- 10-key and alpha-numeric typing skills
- Self-directed. Ability to work with minimal supervision
- In-office work daily, non-hybrid role
Why we like to work here...
At Productivity, we know that strong relationships are the foundation of success - whether it's with our employees, our customers, or our partners. By building trust, respect, and appreciation, we've created a culture that supports our customers' growth and drives our own success. We're committed to finding new and innovative ways to meet our manufacturing customers' needs, whether it's providing cutting-edge metalworking equipment, expert servicing, training, or programming and engineering support. But we're not just focused on delivering great products and services - we're equally dedicated to making our workplace a great place to be.
Together, we're building a team that's passionate about exceeding expectations, achieving excellence, and making a difference.
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