Customer Service Representative

A Customer Service Representative will act as a liaison between the company and customer, provide information, answer questions, and resolve problems with accuracy and efficiency.

Essential Duties and Responsibilities

Checks in drivers as they arrive at our facilities and coordinates with the dock personnel for the assignment of doors for loading or unloading. 

Performs clerical work such as entering orders and receipts into CWI and/or customer WMS systems. 

Prints all documentation needed for unloading and loading of trucks such as pick tickets, check sheets, lot labels, put-away sheets, bills of lading, and receipt notices. 

Works closely with the operations for printing special request documents and inventories. 

Performs all filing by customer and date. 

Answers telephones and personal inquiries, routes visitors and calls to the appropriate personnel, and schedules all appointments for inbound and outbound carriers. 

Operates a variety of office equipment. 

Sorts and files correspondence, reports, and other materials, alphabetically, numerically, or by other established classification. 

Works closely with the operations to make sure the necessary supplies are in stock.

Review all documentation and ensure the SOPs are being followed.

Make sure the cycle count reports are printed daily per our SOP’s, counted, and signed by the supervisor of each facility.

Back up or fill in for other positions as necessary including but not limited to CSR or other administrative support roles.

Performs related work and other job assignments as required.

 

EDUCATION and/or EXPERIENCE

High School diploma or equivalent preferred. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of office practices, methods, and procedures

Some knowledge of general warehouse practices, terminology, and documents.

Ability to communicate clearly and follow both verbal and written instructions.

Ability to multi-task, prioritize, and manage time effectively.

Strong analytical and problem-solving skills.

 

PHYSICAL REQUIREMENTS

Ability to perform the essential job functions including meeting safely and successfully qualitative and/or quantitative productivity standards. 

Effectively handle lifting of various objects weighing up to 50 pounds.

Ability to maintain regular, punctual attendance. 

Ability to bend, stoop, kneel, reach, and climb stairs. The position requires standing, sitting and/or walking for extended periods of time.

Must be able to work in varying temperatures from freezers to ambient temperatures.

Night shift the schedule is as follows Sunday 1am-7am; Sunday - Tuesday 7pm-7am