About this position
About Quest International
For over 40 years, Quest International Inc., headquartered in Irvine, California, has partnered with healthcare organizations, Fortune 500 companies, and technology leaders to support critical medical, industrial, and IT equipment. We specialize in medical and industrial display systems, field engineering services, preventative maintenance, repairs, and logistics programs that keep essential technology operating reliably.
Our success is driven by our people. Quest fosters a culture built on accountability, technical excellence, collaboration, and continuous learning. We invest in hands-on training, professional development, and real-world experience to help our field teams grow and succeed.
Quest International maintains ISO-certified quality standards and participates in the United Nations Global Compact, reflecting our commitment to safety, sustainability, and ethical business practices. When you join Quest, you become part of a mission-driven organization supporting industries where reliability and performance truly matter.
About the Role
The Field Service Engineer – Medical & Industrial Systems (New York) is a hands-on, field-based role responsible for installing, maintaining, troubleshooting, and repairing electro-mechanical equipment in hospital, laboratory, and industrial environments.
This position is not an IT or help desk role. Work is performed on-site and involves physical interaction with equipment, including installation, preventative maintenance, and repair activities. Candidates seeking remote, software-focused, or desktop IT positions will not be a fit.
The role requires independence, strong troubleshooting ability, and comfort working directly with customers in regulated environments. Extensive travel is a core requirement of this position.
Compensation, Schedule & Travel
Pay Range: $24.00 – $29.00 per hour (DOE)
Employment Type: Full-time, non-exempt
Typical Schedule: Monday–Friday, daytime hours
On-Call: Participation in an on-call rotation for urgent service needs may be required
Travel Requirement: Approximately 80% travel, primarily regional with overnight stays as needed
Coverage Area: New York-based field coverage (home-based when not traveling)
Key Responsibilities
Install, service, and maintain medical and industrial electro-mechanical equipment
Perform preventative maintenance and corrective repairs per manufacturer documentation
Troubleshoot systems to the FRU level using standard service tools
Support customers on-site and clearly explain technical findings and actions
Maintain accurate service documentation and reports
Coordinate parts usage, replacements, and shipments
Participate in on-call rotation and support urgent service needs
Follow all safety, quality, and compliance requirements in regulated environments
Minimum Qualifications
Technical background in electronics, electro-mechanical systems, biomedical equipment, or industrial maintenance
Hands-on field service experience with electro-mechanical equipment
Ability to troubleshoot electrical and mechanical systems independently
Willingness and ability to travel extensively (up to ~80%)
Valid driver’s license and ability to rent a vehicle
(Bachelor’s degree not required if equivalent hands-on experience is demonstrated)
Preferred Qualifications
Experience working in hospitals, laboratories, or regulated industrial environments
Familiarity with preventative maintenance programs and service documentation
Experience using diagnostic tools such as digital multimeters and related test equipment
Knowledge of FDA, ISO, or OSHA-regulated environments
Medical device, imaging, or industrial equipment exposure
Physical & Work Environment Requirements
Ability to stand, bend, climb, crawl, and work on equipment for extended periods
Ability to lift up to 50 lbs, assisted or unassisted
Comfort working in hospitals, labs, factories, and other regulated environments
Salary Information