Director of Patient Wellness

At Star Sleep & Wellness, we are dedicated to providing exceptional care for patients with sleep disorders. We go beyond traditional medical practices by building lasting relationships with our patients and offering personalized, lifetime care. As a forward-thinking team, we’re constantly at the forefront of innovations in dental sleep medicine. Learn more about our team and our mission at www.StarSleepWellness.com.

About the Position:

Star Sleep & Wellness is growing, and we're seeking a director to support our Denton Clinical Team Members! The ideal candidate would align with our mission and values and have an affinity for cultivating professional relationships.

Key Responsibilities:

Team & Leadership

• Provide day‑to‑day support for the team while balancing hands‑on involvement with director‑level responsibilities.
• Lead, coach, and develop team members to ensure high performance and accountability.
• Hold performance conversations as needed and foster a positive, growth‑focused culture.
• Participate in weekly meetings and check‑ins to review progress, challenges, and goals.
• Take full ownership of the location, ensuring smooth operations and a strong patient experience.
• Step in as a clinical team member when needed to ensure coverage, maintain continuity of care, and support high‑quality patient service.

Operational Excellence

• Oversee and monitor the patient appointment schedule to ensure efficiency, accuracy, and quality of care.
• Maintain quality control for appointments, chart notes, and clinical workflows.
• Ensure all operational processes run effectively and identify opportunities for improvement.
• Manage reports, metrics, and performance data to inform decisions and drive growth.

Financial & Inventory Management

• Maintain and manage location laboratory supplies and sleep test inventory.
• Oversee invoice verification and coordinate payment requests.
• Support financial tracking and resource planning to keep the location operating efficiently.

Business Growth & Strategy

• Contribute to growing the business by identifying opportunities to enhance performance, patient experience, and operational effectiveness.
• Use metrics to drive decision‑making and continuously improve outcomes.
• Serve as a confident leader who protects the patient experience while helping the team achieve strong results.

About You:

We value team members who demonstrate the following core principles:

• Reputation: Our reputation is everything. Every interaction should reflect our commitment to excellence.
• Adaptability: We’re always evolving. Embrace change, let go of old habits, and use past experiences to shape the future.
• Goal-Oriented: Stay focused on achieving personal and team goals, fueled by purpose and possibilities.
• Teamwork: Go above and beyond for your colleagues. Put the team first and do whatever it takes to ensure patient satisfaction.
• Integrity: Honor your commitments. Consistency builds trust, and we rely on each other to follow through.

Above all, we are looking for someone who is eager to provide an outstanding patient experience and grow alongside us, regardless of previous experience.

Does this sound like you?

If so, please apply! We can't wait to hear from you.

Please note this is NOT a remote position.

PS- We have anyone moving on to the interviewing stage complete a Berke assessment, found at the link below. You're welcome to do that now!

https://StarSleep.asmt.io/X447CK9FA/StarSleep

Due to high patient call volumes and clinic traffic, please do not call the office or stop by to check on the status of your application. No need to worry, we pride ourselves with prompt responses to applicants that have experience that aligns with our company needs.