Medical Receptionist and Clinical Support

Job Title: Medical Receptionist and Clinical Support

Location: This is an in person position based out of Youngstown, OH

Professional Area: Non Clinical, Admin Dept

Schedule: Flexabilty to work either Tuesday/Wednesday or Tuesday/Thursday as needed by practice; 8:30am-5:15pm

Compensation: $17.50- $18.50/hr, paid bi-weekly

Classification: Part-Time, Non-Exempt

Job Summary

As a Medical Receptionist and Clinical Support, you play a central role in the smooth operation of our medical practice. You are the initial point of contact for patients, ensuring a welcoming and organized reception experience. Additionally, you provide vital support to our clinical team by assisting with patient preparation and administrative tasks, contributing to the efficient delivery of healthcare services.

Responsibilities:

• Perform front desk / reception duties, including check-in /check-out, answering phone calls, scheduling appointments, collecting copays and other payments, performing intake duties as needed and handling all documents and medical records in a confidential manner and in compliance with HIPAA and other applicable laws and regulations.
• Be willing to travel/float to multiple locations as assigned by management, when needed.
• Obtaining and recording accurate patient information, including demographic and insurance information.
• Copying, faxing, and scanning documents
• Obtaining and recording of patient consents and related documents.
• Perform clinical support duties as assigned, including contacting insurance companies for authorizations, completing documents, and assisting in writing patient letters.
• Interacting in an appropriate manner with internal staff and providers.
• Interacting in an appropriate manner with external clients – both patients and non-patients.
• Assisting in setting up and managing electronic and/or paper filing systems.
• Maintaining a professional demeanor and high level of service, always, with Company's patients, employees, contractors, and business contacts.
• Assisting with various treatment modalities and procedures as applicable/appropriate, including assisting physician during initial TMS treatments and administering ongoing TMS treatment sessions independently; assisting in setting up patients and coordinating with providers for QB Testing.
• Following treatment protocol(s) as instructed, including reporting treatment progress.
• Providing a safe and therapeutic environment for patient care.
• Maintaining a high degree of accuracy regarding all details.
• Assuming other responsibilities as assigned.

Education:

• High school diploma or equivalent is required.
• Bachelor’s degree from an accredited institution preferred.
• Completion of a medical receptionist program is preferred.

Experience:

• 1 year of experience in a medical receptionist role, including administrative responsibilities preferred.
• Basic understanding of clinical procedures and support tasks.

Physical Requirements:

• Manual dexterity to operate office equipment.
• May require long periods of sitting and standing.
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.
• Good communication skills and emotional resilience to provide support to patients facing mental health challenges.

About ARC Psychiatry: 

ARC Psychiatry evaluates, treats, and manages behavioral health conditions using innovative, holistic approaches designed to improve well-being and quality of life. With multiple locations throughout Northeast Ohio, our compassionate team offers comprehensive services including medication management, therapy, TMS, genetic testing, and psychological assessment to adults 18 and older. We partner with local health systems to deliver coordinated, high-quality psychiatric and mental health care across in-person and telemedicine settings.

ARC Psychiatry is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

ARC Psychiatry is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

ARC Psychiatry is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to careers@archealthpartners.com.