IT Systems Manager

The IT Systems Manager is responsible for designing, implementing, and managing the organization's systems infrastructure to ensure security, reliability, and optimal performance. This role focuses on maintaining standards, improving systems, and supporting business continuity.

Duties & Responsibilities:

• Design, implement, and manage enterprise production systems, including servers (physical/virtual), workstations, Active Directory environment, backup systems/solutions, enterprise applications and DR/BCP environment.

• Strong understanding and expertise in DNS, DHCP and all areas of Active Directory management.

• Manage and maintain current production banking applications for optimal performance.

• Research and recommend new IT applications to improve IT Systems operations, performance, security and compliance.

• Oversee server backups, troubleshooting, and restoring data across on-premises and cloud environments.

• Lead bank IT related Disaster Recovery, Business Continuity and Pandemic Testing when required.

• Ability to manage critical bank systems vendors and stay on top of in critical up-time and/or performance situations.

• Develop and maintain standards for systems configurations, security, and service delivery.

• Provide technical guidance and mentorship to support staff.

• Create procedures and instructions for internal guidance as needed.

• Ensure continuous availability and performance of all systems components.

• Monitor production systems health and proactively address performance issues.

• Troubleshoot and resolve all systems related problems.

• Support audit and compliance efforts by providing documentation and mitigating security findings.

• Review penetration test results and implement corrective measures.

• Respond to systems alerts and outages promptly, including after-hours support.

• Collaborate with IT teams to maintain secure and efficient systems.

Technical Skills

• Active Directory design and management, TCP/IP, TLS, DNS, DHCP.

• Baseline and enhanced security knowledge for systems and cloud environments.

• Advanced troubleshooting techniques.

• Cloud & Virtualization: Microsoft Azure/AWS systems design, VMware, Hyper-V.

• Automation & Scripting: PowerShell

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

• Minimum 7–10 years of experience in network administration and management.

• Experience in financial services or banking industry.

• Familiarity with regulatory compliance frameworks (e.g., PCI DSS, FFIEC, FDIC, OCC).

• Proven track record in designing and maintaining enterprise-level networks.

• Microsoft Certifications: Microsoft 365/Azure/Security/AI or equivalent.

• Cloud Certifications: Azure/AWS or equivalent.

First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.