About this position
Customer Service Representative
OGD® Overhead Garage Door is seeking a motivated and enthusiastic Customer Service Representative to join our team at our headquarters in Fort Worth, TX. As a Customer Service Representative, you will be responsible for providing an excellent experience for prospective customers and setting appointments for technicians to help grow our business.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Provide accurate information about our products and services to customers
- Schedule appointments and coordinate with the appropriate departments to ensure timely service
- Address customer complaints and escalate issues as necessary
- Maintain accurate records of customers and interactions
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction
- Stay up-to-date with product/service knowledge and company policies to provide accurate information to customers
- Provide administrative support to other departments as needed
Requirements:
- High school diploma or equivalent
- 2+ years of experience in sales, customer service, telemarketing, or appointment setting (Preferred)
- Excellent communication skills, both written and verbal
- Strong phone presence and ability to engage with potential customers
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office Suite and experience using CRM and other sales tools
- Must be able to work in the Fort Worth, TX area
- Must have reliable transportation
We offer competitive pay and benefits packages, including health insurance, dental insurance, and vision insurance, as well as a laptop.
If you are a self-motivated and results-driven individual with a passion for sales and customer service, please apply now. We look forward to hearing from you!
Job Type: Full-time - W2 employee
Pay: Bi-weekly, hourly + commission per booking
Shift: 1st shift, 2nd shift, must be available to work a range of hours and days
Work setting: In-office
Requirements: