About this position
Medical Office Receptionist, Tremont location
HMC Offers:
Job Preview
The Physicians' Office Receptionist ensures personal contact professionally to all patients seen at the Hopedale Medical Arts office and/or satellite offices. Provides efficient and competent patient scheduling for all physicians practicing at this office utilizing the current computer system. This position is primarily based in our Tremont office; however, you will assist at any satellite office as needed, including Saturday. The Office hours for the Tremont office are Monday - Friday 8am to 5pm. The starting wage for this position is $16 per hour.
Responsibilities:
Requirements:
Medical Office Receptionist, Tremont location
HMC Offers:
- Tuition Reimbursement
- Excellent benefits - health, dental, vision, and life and disability insurance
- Quality childcare located on site
- HMC Wellness Center membership
- 401(k) plan with employer match
Employee Daycare Rates
- Infants (6 weeks to 15 months) - $133 weekly, $27 daily
- Toddlers (15 months to 2 yrs) - $126 weekly, $26 daily
- 2 years to 3 years - $119 weekly, $25 daily
- 4 years to 5 years - $112 weekly, $23 daily
Job Preview
The Physicians' Office Receptionist ensures personal contact professionally to all patients seen at the Hopedale Medical Arts office and/or satellite offices. Provides efficient and competent patient scheduling for all physicians practicing at this office utilizing the current computer system. This position is primarily based in our Tremont office; however, you will assist at any satellite office as needed, including Saturday. The Office hours for the Tremont office are Monday - Friday 8am to 5pm. The starting wage for this position is $16 per hour.
Responsibilities:
- Unlock office and prepare for patients.
- Answer incoming phone calls, assisting patients with scheduling needs or transferring to the appropriate department/person requested.
- Take concise, accurate messages for nursing staff and physicians.
- Greet patients; gather and update all necessary information upon arrival.
- Update schedules in the appropriate EMR.
- Schedule appointments according to individual providers' schedules and the type of service requested.
- Maintain Medical Arts policies and procedures; update as needed.
- Refer patients in need of payment arrangements or financial assistance to the physician billing office.
- Schedule follow-up appointments as directed and provide patients with written appointment reminder cards.
- Collect necessary payment at time of service.
- Make reminder phone calls for upcoming appointments.
- Maintain schedules for consulting physicians, notifying their home office as per their individual preference.
- Complete lab requisitions and outpatient services requisitions, and direct patients to the outpatient admitting office.
- Complete end of day procedures.
- Assist with the ordering and restocking of office supplies as needed.
- Perform other related work as required or requested.
Requirements:
- High school diploma or the equivalent is required.
- Excellent customer service skills and interpersonal skills, as well as compassion and caring, are required.
- Proficiency in MS Office is required.
- Ability to multitask and remain calm under pressure is required.
- Ability and willingness to work at Medical Arts and all satellite offices (Atlanta, Delavan, Mackinaw, Manito, and Tremont) is required.
- Previous medical office experience is preferred.
- ICD-9 and medical terminology knowledge is strongly preferred.
Physical demands:
- Ability to lift and move up to 25 lbs.
- Able to communicate with peers and patients.
Salary Information
$16 - $17