Dispatcher

Serves as the first point of contact for campus police officers, students, member of the Assumption University community, outside law enforcement/emergency personnel and other agencies.

SCOPE:

• Interacts frequently with students, staff, faculty, administrators, and visitors to the University.
• Must be able to maintain a high degree of confidentiality.
• As an “essential employee” you are expected to make every effort to report to work regardless of weather conditions or if the university is closed. In addition, you may be required to remain on duty beyond your normal shift and/or be available on a 24-hour notice to report for duty without advance notice due to emergencies or staffing shortages.
• Shifts are subject to yearly bids by seniority. Shifts may be adjusted/changed at the discretion of the Director of Public Safety.
• Certified or ability to obtain certification in CPR and First Aid required.
• Must be able to pass a criminal history background check.

COMPENSATION:  $18.50 an hour

DIFFERENTIAL PAY: $2.25 / Hour - Second Shift and First Shift on Saturday & Sunday

$3.10 / Hour - Third Shift

ESSENTIAL JOB FUNCTIONS:

• Works in a multi-tasked environment which requires confidentiality and the ability to transfer accurate and timely information.
• Receives emergency and non-emergency requests and calls for services that arrive through the Communications Center (whether by telephone, walk-ins, radio transceiver, and 911 system) and dispatches Police Officers when required.
• Must be able to react quickly and think clearly in emergency situations, evaluate information received and coordinate the proper action to take.
• Maintains communications with outside agencies incl. law enforcement/fire dept/emergency personnel
• Conducts radio contact with officers on patrol and Residential Life Staff to include accurate status of duty (location, assignment, condition).
• Enters daily log activities in an accurate and complete manner to include “who, what, when, where, why information.”
• Enters lost and found items in the appropriate places and locks it up in the Evidence Cabinet.
• Responds to request for information using various databases i.e. IMC, LEAPS and the Assumption Web pages.
• Updates the snowline webpage, when required.
• Monitors the University fire alarm panel and burglar alarm systems and follows prescribed procedures for notification of the Worcester Fire Department or officers on duty.
• Ensures that DPS keys are accounted for and signed out accordingly.
• Provides customer service to individuals entering the Dispatch area.
• Issues parking stickers, student, and employee ID’s; provide administrative forms/applications i.e. Handicapped Placard applications, Freshman Exception Parking Application to the university community, when required.
• Monitors the distribution, charging and storage of the residential life radios.
• Ensures that LEAPS usage is in accordance with CJIS policies.
• Answers incoming calls to the University in the absence of the switchboard operator to ensure 24-hour coverage of University telephone lines.
• Submits work orders via email to Building & Grounds, when necessary.
• Familiarizes themselves with the names (nicknames), locations of buildings, streets, and parking lots on
• campus.
• Reviews and complies with the Department’s Policies and Procedures.
• Maintains current knowledge of campus events through a variety of university calendars
• Performs other related duties as assigned.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, standing, walking, and bending are required of this position. Use of a computer keyboard and computer screen for periods of time with close vision and the ability to adjust visual focus plus manual dexterity are required.

MENTAL DEMANDS: The mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Examples of mental demands include reading (documents), detailed work, confidentiality, language, math, reasoning, oral communications, written communications, customer contact, multiple concurrent tasks, constant interruptions, and performing calculations when necessary.

ABOUT ASSUMPTION UNIVERSITY:

St. John Paul II wrote: “Man’s creation by God ‘in his own image’ confers upon every human person an eminent dignity; it also postulates the fundamental equality of all human beings.” Assumption University recognizes the essential contribution of a diverse community of students, staff, and faculty and condemns all forms of harassment, discrimination, and disrespect.

As such, and in compliance with the requirements of federal law and/or the laws of the Commonwealth of Massachusetts, Assumption University prohibits discrimination on the basis of race, color, national origin, religion, disability, age, veteran status, marital status, gender, gender identity, sexual orientation, and pregnancy, as well as other legally protected status, in admission to, access to, treatment in, or employment in its programs and activities, except where such conditions may constitute bona fide qualifications for the programs or activities in question.

• High school diploma or equivalent required;
• Minimum age 21;
• Must be willing to contribute actively to the mission of the University.
• Fast computer skills required;
• Experience using two-way radio communication systems preferred;
• Experience with Leaps and IMC databases a plus;
• Willingness to be CPR/AED certified;
• Students studying Criminal Justice are encouraged to apply;
• Experience with Schlage Card Access preferred;