IT Support Technician

Job Summary:

The IT Support Technician provides technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures the smooth operation of IT systems by troubleshooting problems, maintaining equipment, and delivering excellent customer service.

Job Activities and Responsibilities: The responsibilities listed below are subject to change.

• Handle user inquiries via phone, email, or in person regarding hardware, software, and network issues.
• Work within our ticketing system to diagnose and resolve technical problems promptly and efficiently.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Assist with onboarding and offboarding processes, including setting up user accounts and devices.
• Document support requests, resolutions, and maintain accurate records in the ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Ensure compliance with company IT policies and security protocols.
• Assist with procurement, both in the ordering and setup of new equipment.

Qualifications and Education Requirements:

• Education: Associate or Bachelor’s degree in Information Technology or Computer Science (degree not required based on relevant experience)
• Experience: 1-2 years of IT support or helpdesk experience.
• Skills: 
  • Working knowledge of Windows operating systems.
  • Working knowledge of M365 and related products.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
  • Proficiency in troubleshooting hardware and software issues.
  • Excellent communication and customer service skills.
  • Ability to prioritize tasks and work independently.

Physical Requirements:

• Ability to sit for extended periods.
• Effective communication skills via telephone and email.
• Ability to lift forty (40) pounds. Moving, lifting, or carrying boxes.
• Fine Motor Skills 
• Visual acuity

Benefits:

• Health care insurance (medical, dental, vision)
• Life Insurance
• Supplemental Insurance 
• PTO
• 401K matching
• Sick leave