About this position
The Systems Support Administrator provides technical assistance and support for computer systems, software, and hardware across the firm. This role serves as a primary point of contact for IT-related questions and issues, responding both in person and remotely to ensure minimal disruption to daily operations.
The ideal candidate is highly organized, service-oriented, and technically proficient, with the ability to diagnose issues, implement solutions, and support firm-wide technology initiatives. In addition to day-to-day troubleshooting, this position contributes to system monitoring, security protocols, documentation, and technology rollouts. The Systems Support Administrator also collaborates with users to analyze business needs, develop requirements documentation, and support ongoing improvements to the firm’s IT infrastructure.
This role acts as backup to other Systems Support Administrators and the Chief Information Officer (CIO) as needed, enforces established IT policies and procedures, and escalates complex issues after gathering appropriate details and analysis.
Responsibilities include, but are not limited to:
• Provide timely user support and serve as the first point of contact for technical issues involving hardware, software, printers, peripherals, and network connectivity.
• Monitor and maintain the health of hardware and software systems, including servers, workstations, network devices, and applications.
• Perform routine system maintenance, updates, and patch management to optimize performance and security.
• Install, configure, modify, and upgrade operating systems, applications, and hardware components.
• Diagnose and resolve complex system failures and performance bottlenecks; escalate issues appropriately when necessary.
• Assist in the administration and troubleshooting of LAN, WAN, VPN, and wireless networks.
• Manage user accounts, permissions, and group policies within Active Directory and related systems.
• Implement and maintain cybersecurity measures, including firewalls, antivirus protection, intrusion detection, and access controls.
• Monitor systems for vulnerabilities and respond to security incidents such as malware infections or unauthorized access.
• Execute and verify data backups; support disaster recovery planning and restoration efforts.
• Maintain accurate documentation of system configurations, procedures, and support activities; develop user guides and technical manuals.
• Track and manage IT assets, including hardware inventory and software licenses; assist with procurement, deployment, and retirement of equipment.
• Ensure all licenses, registrations, renewals, and required documentation related to systems and technology operations are completed accurately and timely.
• Ensure computer networks, workstations, and communication circuits (analog and broadband) remain operational and secure in accordance with vendor specifications.
• Support and participate in firm-wide technology rollouts and external technology projects.
• Collaborate with cross-functional teams to analyze information and technology needs from both strategic and operational perspectives; develop requirements and provide recommendations.
• Stay informed on emerging technologies and industry trends; recommend improvements to enhance system efficiency and reliability.
• Perform additional technology-related duties as directed.
Education and Experience
• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Five or more years of related experience in systems support, systems administration, or a similar role.
• Industry certifications such as CompTIA A+, Network+, MCSA, or CCNA are advantageous.
• Proficiency administering Windows, macOS, and Linux operating systems.
• Experience with server hardware and virtualization platforms (e.g., VMware, Hyper-V).
• Working knowledge of Active Directory, Group Policy, and network protocols (TCP/IP, DNS, DHCP).
• Understanding of cybersecurity principles and tools, including antivirus software, firewalls, and intrusion detection systems.
Qualifications / Skills Required
• Advanced troubleshooting and diagnostic skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational and analytical abilities.
• Strong written and verbal communication skills.
• Client-service mindset with the ability to work effectively with both technical and non-technical users.
• Ability to escalate issues appropriately and follow established processes.
• Adaptability to evolving technology trends and innovations.
• Positive attitude with a strong learning aptitude.
• Self-motivated and able to work independently as well as collaboratively within a team.