About this position

Manager of Support Services (HMV/HMII/HMJ)

Location: Chicago, IL 60621

Pay: $52,000-$62,400 Anually

Schedule: Full Time, Exempt (40 hours/week)

Work Arrangement: On-site (Hybrid eligible after 90 Days)

About Us: Volunteers of America Illinois is a national, faith-based nonprofit founded over 125 years ago. VOA Illinois delivers strength-based, trauma-informed, and culturally sensitive programs across the state.

We are a certified Great Place to Work and proudly promote from within — over 50% of our workforce has advanced into new roles within the organization. We continue to innovate and evolve based on the needs of the communities we serve. Check out our careers page to find more opportunities at Careers - VOA Illinois.

Position Summary: The Manager of Support Services oversees supportive service programming across Hope Manor Village (HMV), Hope Manor II (HMII), and Hope Manor Joliet (HMJ). This role supervises Client Support and Service Coordinators, Peer Support Specialists, and interns while ensuring services are delivered effectively and in alignment with VOA Illinois policies and trauma-informed care practices. Using a strengths-based and culturally responsive approach, the Manager of Support Services coordinates services, collaborates with community partners and property management, and supports residents in achieving stability and long-term well-being.

Work Environment & Schedule:

Full-time, in-office position averaging 40 hours per week
Eligible for at least one remote workday per week after Initial Training Period
Community-based travel required (Chicago metropolitan area)
Valid driver's license required
Ability to lift up to 50 lbs.
Physical demands include sedentary work, computer use, and frequent communication with clients, colleagues, and partners involved in client support.
Must be able to travel within the community, transport clients when necessary, and assist clients in and out of vehicles

What You'll Do:

Oversee hiring, supervision, and professional development of Client Support and Service Coordinators, Peer Support Specialists, and social services interns across Hope Manor Village (HMV), Hope Manor II (HMII), and Hope Manor Joliet (HMJ)
Direct daily program operations to ensure services align with VOA Illinois policies, procedures, and program objectives
Provide leadership and support during crisis situations while effectively serving diverse populations
Build and maintain trauma-informed, person-centered relationships with residents and provide direct services when needed
Collaborate with community partners, service providers, and property management to ensure coordinated care and continuity of services
Ensure accurate and timely documentation of resident files, service plans, and case notes in required systems
Support the development and implementation of youth programming for residents' dependents, including after-school and mentoring initiatives
Promote a positive organizational culture and represent VOA Illinois professionally in the community, including engaging volunteers and external resources
Maintain a flexible schedule, including evenings and weekends, to meet resident and program needs
Support collaboration, continuous improvement, and uphold the mission and values of VOA Illinois
Perform additional duties as assigned by the supervisor
Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.

Qualifications

Required:

Bachelor's degree in Human Services or a related field
Minimum of 3 years of direct experience in the human services field
Proficiency in Microsoft Office, including spreadsheets, databases, and reporting tools
Strong English reading, writing, and verbal communication skills
Excellent organizational, customer service, and multitasking skills
Ability to communicate effectively with diverse staff, residents, and partners

Preferred:

2+ years of management or leadership experience
Prior experience working with individuals experiencing homelessness and/or behavioral health challenges
Familiarity with Medicaid billing processes

Compensation and Benefits:

We offer a competitive benefits package including:

Medical Dental, Vision
403(b) with employer match
Generous Paid-Time Off
On-Demand Pay: Early wage access through Payactiv
Public Service Loan Forgiveness (PSLF) eligible employer
Life Insurance
Flexible Spending Account (FSA) / Health Savings Account (HSA)
Employee Assistance Program (EAP)
Referral program

VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.

Reasonable accommodations will be considered to qualified applicants and employees with disabilities upon request.

Salary Information

$52,000 - $62,400