Call Center Associate

New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 70 years. We're looking for an experienced Call Center Associate with a conscientious work ethic to join our busy specialty practice.

Call center associates are responsible for meeting company targets in providing superior customer service to patients calling a physician practice with heavy call volume. This position supports clinical teams by processing calls, scheduling appointments within established guidelines, ensuring that chart information is up-to-date and current and taking detailed messages.

Job Type: Full-time

Pay:

• Hiring range $19.28 to $23.14 per hour based on experience and education.

Schedule:

• M-F 8a-4:30p, 40 hours per week (1/2 hour non-paid lunch)
• 8-hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime and scheduling flexibility may be required to accommodate operational needs.

Work setting:

• In-person. The regular work location will be Springfield.
• This position reports to the Patient Services Supervisor.

Benefits:

• Paid time off
• 401(k) - 6% Employer contribution (3% safe harbor & profit sharing)
• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Dental insurance
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• Free parking
• Health Savings Account
• Life & AD&D insurance – $40,000 (employer paid)
• Life insurance for Employees & Dependents
• Limited Flexible Spending Account
• Medical Flexible Spending Account
• Vision insurance

Pay:

• Hiring range $19.28-$23.14 per hour based on experience and education.

High school diploma or GED required. 1-3 years call center or customer service experience in a medical office preferred.

Customer focus and adaptability to different personality types. Accuracy, attention to detail, good judgment & follow-through. Professional, courteous, patient, team player who is able to achieve goals. Excellent verbal & written communication skills, including active listening and ability to multi-task. Proficiency with phones, call center systems and practices, practice management, electronic health record and Microsoft Office software programs. Ability to maintain confidentiality.