Golf Member Associate

Imagine going to work knowing that what you do each day positively influences the

lives of the children and families in your community. You’ll discover that working at

First Tee - Hampton Roads is more than a job—you will have an opportunity to

make a lasting difference in the Virginia Beach community.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to

live our cause of strengthening communities with purpose and intentionality every

day. We are welcoming: we are open to all. We are a place where you can belong

and become. We are genuine: we value you and embrace your individuality. We are

hopeful: we believe in you and your potential to become a catalyst in the world. We

are nurturing: we support you in your journey to develop your full potential. We are

determined: above all else, we are on a relentless quest to make our community

stronger beginning with you.

POSITION SUMMARY:

The Golf Member Associate is responsible for operation of the service desk,

membership transactions, greens fees and class registration, merchandise sales,

financial transactions, golfer check-in, information, communication, and indoor

facility supervision. Customer service is the number one priority. Some light

cleaning is also required.

ESSENTIAL FUNCTIONS:

1. Operation of an efficient, clean, and safe service desk and facility
2. Basic point-of sale register functions for merchandise, class registration, memberships, greens fees, range balls, and special events
3. Ensuring friendly, courteous, and efficient service to all guests
4. Communicating in a friendly and informative manner with guests both on the phone and in person
5. Selling memberships and registering members for classes and various programs
6. Providing information on programs, memberships, events, pricing, registration, etc.
7. Assisting with merchandise display and inventory
8. Representing the organization through positive attitude and demonstrating a passion to help others enjoy the game of golf

QUALIFICATIONS:

• Previous experience is a customer service setting
• Strong customer service skills
• Display of maturity, dependability, and trust
• Strong communication and phone skills
• Ability to multi-task
• Basic sales experience preferred, but not required

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee frequently:
• May be required to walk, stand, run, kneel, climb and stoop.
• Must be able to sit on the floor and get back up.
• Must be able to lift, pull and pull up to 50 pounds
• Must be able to stand or sit for long periods of time

BACKGROUND CHECKS:

An offer of employment is contingent upon receipt of satisfactory results to meet

minimum requirements of the position. They may include criminal background and

reference checks, E-Verify, drug test, driver’s license record, and/or a Child

Protective Services Check (CPS). Additional driver’s license check, CPS, criminal

background check, alcohol, and/or drug testing may be required to be processed in

the future in order to meet and/or maintain the requirements of this position