About this position
Do you enjoy connecting with people? Do you like delivering a great product? Are you comfortable asking for the sale? If so, this position is for you!
The Sales Consultant is responsible for presenting the products for a completely satisfying turn-key installation of Bath Remodels. Achieve individual sales goals through assertively presenting a compelling case for customers to choose us. Understand customer wants and needs, and translate our product offerings to match. Strive for a first-time close and plan for and deliver effective follow up on the rest. Proactively seek out new referrals through customer relationship networking. Continually strive for a 100% “Very Satisfied” customer experience every time.
We are passionate about what we do and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us.
The Sales Consultants (RSC) primary duty is closing sales through consistent and effective delivery of our proven selling model. The RSC is required to:
- Adopt and deliver a structured sales presentation.
- Prepare and present a price quote before leaving every appointment.
- Follow up and respond to all customer questions within 24 hours.
- Be available for customer appointments during evenings and Saturdays, in addition to weekday hours.
Responsibilities:
- Achieving individual sales and customer satisfaction goals and objectives.
- Effectively presenting solutions to customers by executing the Sales Process during the in-home consultation.
- Striving to close the sale during all customer interactions.
- Ensuring quotes and orders are accurate following company sales process.
- Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
- Maintaining exceptional level of expertise of products/services relating to customers, as well as staying abreast of the competitive landscape.
- Maintaining exceptional level of expertise of products/services relating to customers.
- Conducting after-sale follow up with customers and developing lead and referral generation.
- Actively represent at company sponsored events, invitations to discuss and/or present products, and/or home shows.
- Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.
Skills/Knowledge:
- Able to quickly earn trust and credibility with customers
- Provide superb customer service and generate referrals from one customer to others
- Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
- Able to negotiate, build value and address objections towards closing a sale
- Works collaboratively with Pella team members and customers
- Enjoys working in fast-paced environment with a high sense of urgency
- Able to grasp technical concepts related to general construction
- Strong problem-solving skills
- Energized by meeting and engaging new people, skilled networker
- Demonstrates confidence balanced with humility
- Tenacious, able to persevere through sales challenges and setbacks
- Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
- Excellent influencer- can sell something new, shift paradigms, conveys the value proposition
- Seeks out internal experts and utilizes their knowledge
- Adaptable to changing processes and priorities
- Works well without close supervision but always keeps their manager informed.
- Focused on details and follow through
- Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
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