About this position
Description:
SUMMARY
The Warranty Clerk prepares, records, and reconciles warranty claims and submits them to the factory and/or distributor and reconciles them accordingly.
ESSENTIAL DUTIES
- Processes warranty claims on a timely basis for each franchise or distributor.
- Processes all warranty paperwork to ensure proper documentation.
- Verifies criteria required by factory or distributor.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Posts credits on computer.
- Resubmits all rejected claims promptly or receives authorization to write them off.
- Follows up on payment of outstanding claims.
- Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
- Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
- Files and maintains all service records as required by the warrantor.
- Keeps informed of all factory recalls and bulletins.
- Assists with the cashier and telephone operator duties as needed.
- Assists with any clerical needs as needed.
- Maintains a professional appearance and a neat work area.
- Performs other duties as assigned.
QUALIFICATIONS
- Experience in a general office position is preferred.
- Ability to communicate effectively orally and in writing.
- Basic understanding of office applications such as MS Office ( Word, Excel, etc.).
- High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
- Valid Texas Driver's License
- Pass Background Check
- Pass Drug Test
- 21 Years-Old or Older
PHYSICAL REQUIREMNTS & WORK ENVIRONMENT
- While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands to finger, handle, or feel.
- Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees.
- Prolonged periods of sitting.
- Must be able to lift up to 20 pounds at times.
- Occasional attendance at social gatherings.
- Ability to travel occasionally.
EMPLOYMENT BENEFITS INCLUDE:
- Paid Vacation and Holidays
- 401(K)
- Vision Insurance
- Dental Insurance
- Medical Insurance