About this position
Established in 2004, Society of Corporate Compliance and Ethics® (SCCE®) supports compliance and ethics professionals across industry as part of the overarching mission of SCCE & HCCA, a nonprofit member-based professional association with more than 19,000 members in over 100 countries.
SCCE & HCCA is dedicated to enabling the lasting success and integrity of organizations worldwide by promoting high standards in compliance and ethics programs, nurturing a community of skilled compliance and ethics practitioners, and offering knowledge-rich educational opportunities. Additionally, we offer professional certification through the Compliance Certification Board (CCB)®, an independent body which recognizes individuals with competence in the practice of compliance and ethics.
Job Summary
A member services team member plays an integral role in the organization by providing quality support and service to all SCCE and HCCA members. A member service representative is responsible for maintaining a high level of professionalism and courtesy when responding to inquiries by telephone, e-mail or chat. This position will provide ongoing education and information to members in regards to membership, answer questions and process orders. Other duties include event registration, membership renewals while supporting the organization in meeting and exceeding the mission statement and goals.
Responsibilities
Respond promptly and professionally to telephone, email, chat, fax inquiries by providing high quality customer service, listening to requests and working to find the appropriate solution.
Research and listen to members’ requests and work to find the appropriate solution to general inquiries and questions related to membership, events, publications and products
Process registrations, transfers, and payments (wire/check batches/ACH/etc), send confirmation receipts, invoices, prepare event badges, file, archive data, collection of unpaid invoices
Process new memberships and renewals, update and create account information, assist with making monthly renewal calls to members
Responsible for providing ongoing education and information to members related to association benefits, policies, procedures
Process product and subscription orders in timely and efficient manner
Process refunds/wire transfers, chargebacks, VAT invoices, completing and providing related documentation with necessary sign offs, ensuring accurate accounting of monies in and out of department
Work interdepartmentally for items related to AP, Events, exhibitor sponsors, subscriptions, product orders and inventory etc., where needed to complete team processes
Review MS team marketing material to ensure accuracy to current policies and team processes
Travel for association and exhibiting events as a representative of the organization and department
Other duties and projects as assigned
QUALIFICATIONS:
• Postsecondary Education or Equivalent; or relevant experience and/or training; or equivalent combination of education and experience.
• Minimum of two years of equivalent customer service work experience
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Active listening skills to accurately respond to inquiries and requests
• Must be detail oriented and well organized
• Ability to work in a fast-paced environment
• Ability to multi-task
• Ability to work independently and in a team environment
• Proficient in Microsoft Suite software and basic computer skills
• Occasional travel to assist with events
Hourly wage based upon experience.
Robust Benefits Package Includes:
- Medical with HSA and company contributions/match
- Dental Insurance
- 401(k) and Roth(k) with 3% match
- Generous PTO and paid holidays
- Employer paid life and long term disability insurance, voluntary insurance available
- Flexible Spending Accounts
Salary Information