About this position
Service Technician – Integrated Security
SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.
Job Summary
The Integrated Security Service Technician at SafeTouch Security is responsible for troubleshooting, repairing, maintaining, and upgrading residential and small-business security and smart-home systems. This role supports a variety of integrated technologies, including intrusion alarms, video surveillance, access control, video doorbells, and connected smart-home devices. The technician ensures systems operate reliably, resolves technical issues efficiently, and provides customers with clear guidance on system functionality and best practices.
Duties and Responsibilities
- Diagnose, troubleshoot, and repair integrated security systems, including intrusion alarms, surveillance cameras, access control devices, and related low-voltage equipment.
- Service and support smart-home technologies such as smart locks, thermostats, lighting controls, sensors, and mobile-app integrations.
- Identify system issues involving panels, sensors, cameras, wiring, networking, or device connectivity and implement effective solutions.
- Perform preventative maintenance, system inspections, and upgrades to ensure reliable performance.
- Replace faulty equipment and reprogram devices, panels, or integrated components as needed.
- Complete minor installations, system expansions, or equipment upgrades during service visits.
- Test systems after repairs or changes to confirm proper functionality and compliance with company and industry standards.
- Educate customers on system operation, mobile applications, and smart-home features to improve usability and satisfaction.
- Respond to service calls and technical issues in a timely, professional, and customer-focused manner.
- Document service work, system changes, equipment replacements, and customer interactions accurately.
- Coordinate with internal technical support teams, vendors, or monitoring personnel when resolving complex issues.
- Stay current on evolving security and smart-home technologies, products, and troubleshooting methods.
- Assist and guide less experienced technicians when needed.
- Participate in an on-call rotation to support after-hours service needs.
- Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday.
- Perform additional duties as required to support evolving business needs.
Requirements
- High school diploma or equivalent required.
- 3+ years of experience servicing or installing security, alarm, CCTV, access control, or related low-voltage systems.
- Experience troubleshooting residential security and smart-home systems preferred.
- Strong knowledge of alarm panels, cameras, sensors, wiring, networking basics, and device programming.
- Demonstrated ability to diagnose and resolve technical issues efficiently in field environments.
- Knowledge of industry standards, safety procedures, and applicable installation codes.
- Strong problem-solving and analytical skills with attention to detail.
- Ability to manage time effectively, prioritize service calls, and work independently.
- Solid communication and customer-service skills when interacting with homeowners, business clients, and internal teams.
- Comfortable using mobile applications, service software, and basic computer programs for documentation.
- Relevant industry or manufacturer certifications preferred.
- Safety-focused mindset and commitment to maintaining professional job sites.
- Pass drug screening and background requirements.
- Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch’s fleet driving policy.
- Bilingual skills are a plus.
Physical Requirements
- Work indoors and outdoors in varying conditions, including attics, crawl spaces, roofs, and uneven or slippery surfaces.
- Stand, walk, sit, bend, kneel, crouch, reach, and safely ascend/descend stairs or ladders for extended periods.
- Move and handle equipment or materials up to 50 pounds.
- Use hand tools, power equipment, and technology safely, requiring adequate vision, hearing, and manual dexterity.
- Observe details, read documents (electronic or hard copy), and present or exchange information clearly in person, by phone, in writing, or electronically.
- Communicate effectively during interpersonal interactions and presentations.
- Drive to and from work and client sites as business needs require.
- May be exposed to loud noise environments.
Job Type: Full-time, non-exempt
Core Work Hours/Availability:
- Regular schedule: 7:00 AM to 4:00 PM Monday through Friday or Tuesday through Saturday, with overtime as business needs require.
- Training schedule: Typically, Monday through Friday during the initial training period.
- Participate in a rotating on-call schedule, with a $75 stipend for each assigned on-call period.
Travel: 20 – 25%
Company Vehicle: Yes
Pay Range: $23-$26 hourly
Incentives: Yes
Reports to: Regional Operations Manager
Benefits:
- Competitive pay plus quarterly incentive opportunities
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with match
- Paid time off and holidays
- Opportunities for professional development and growth
SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary Information