RECEPTIONIST

SUMMARY:

Represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public. Responsible for respectfully meeting and greeting all visitors to the residence and directing them to the appropriate person/ area. Directs all incoming telephone calls to the appropriate party, and performs other clerical duties such as filing, typing, mail sorting, etc.

ESSENTIAL JOB FUNCTIONS:

The responsibilities of the Receptionist include but are not limited to the following:

1.Perform all duties and responsibilities with a positive attitude.

2.Handle incoming telephone calls in a professional and courteous manner and directs themaccordingly.

3.Greet guests and visitors in a professional and courteous manner and directs them accordingly.

4.File correspondence.

5.Sort mail.

6.Assure the menus are properly posted.

7.Assure the bulletin boards do not contain out-dated materials.

8.Type correspondence as needed.

9.Coordinate front desk activities.

10.Maintain the front desk in a neat and orderly manner.

11.Respond to emergency situations by contacting appropriate party; 911, fire department, police, etc.

12.Attend required in-service training sessions and orientations.

13.Respond to resident’s needs.

EQUIPMENT TO OPERATE AND PERFORM ESSENTIAL FUNCTIONS:

1.Telephone / Reception switchboard2.Copier3.Computer

QUALIFICATION STANDARDS:

a.Knowledge, Skills, and Abilities: Must have knowledge of basic telephone reception systemsand techniques. The ability to handle all incoming telephone calls and visitors in a pleasant andcourteous manner, provide clerical support and represent the residence in a professionalmanner. The ability to respond calmly to emergency situations is essential. The ability tocommunicate in English both orally and in writing is essential. May require some lifting,bending, stretching and stooping.

b.Education: A high school diploma or GED is preferred.

c.Experience: Requires six months to one-year prior reception experience in an officeenvironment. Typing or word processing experience is preferred.

d.Certificates/ Licenses: None required.