Housekeeping Supervisor/Room Inspector

POSITION SUMMARY:

The primary function of the Housekeeping Supervisor/Room Inspector is to inspect and clean guest rooms with the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment.

ESSENTIAL FUNCTIONS:

• Respond quickly to all guest requests in a caring, friendly and professional manner.

• Maintain a high degree of cleanliness for all guest rooms as measured through our guest satisfaction surveys.

• Become knowledgeable in our PMS system to change room statuses as necessary.

• Be aware of tone and composure when addressing guests and other Associates.

• Ensure that guests’ names are used throughout your interaction with them.

• Ensure all guest rooms are cleaned per our established cleanliness guidelines.

• Restock & organize all work areas as necessary.

• Open the housekeeping department when required by assigning rooms, handing out daily room worksheet, and passing out keycards.

• Fully inspect guest rooms to ensure cleanliness standards are met.

• Close the Housekeeping Department by collecting the daily room worksheet, room keys and entering the updated room status data in our PMS.

• Fully clean guest rooms to our housekeeping standards when necessary.

• Complete your assigned daily room worksheet accurately and note any special circumstances and/or guest requests.

• Assist the Executive Housekeeper with monthly inventories of housekeeping supplies, linen, & equipment.

• Maximize job efficiency & neat, orderly appearance by maintaining your HK cart.

• Stock supplies on your housekeeping cart correctly in the morning and afternoon with all necessary linens, guest supplies and cleaning equipment.

• Assist with laundry when required.

• Coordinate with Engineering to implement the maintenance and repair of guest rooms.

• Manage the lost and found, and ensure to include records, guest inquires, etc.

• Attend all mandatory meetings and hotel functions.

• Knowledgeable of all MSDS materials.

• Answer guest complaints & resolve problems to maintain guest satisfaction.

• Comply with all company standards & policies as established in the employee handbook.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns in your work area, to the General Manager.

• Assist the Executive Housekeeper in all aspects of the Housekeeping Department as requested.

• Other duties as required.

EXPERIENCE REQUIRED:

• One year of related experience, or

• Equivalent combination of education and experience.

• Previous Hotel Experience preferred.

SKILLS, AND CAPABILITIES REQUIRED:

• Essential requirement is the ability to listen, read, write, and speak, both clearly, and effectively ensures that the lines of communication are open between the Associates and guests at the hotel.

• The ability to apply the use of common sense and understanding in order to carry out instructions, whether in written, oral or diagram form.

• The ability to work in close proximity with others, while multitasking in a fast-paced environment.

• Must possess conflict resolution skills.

SUPERVISORY RESPONSIBILITIES:

Responsible for directing up to 10-14 housekeepers/laundry attendants per shift

EQUIPMENT TO BE USED:

Vacuum

Cleaning supplies; materials and cleaning solutions.

Supply Cart

Washer

Dryers

Iron

TYPICAL PHYSICAL DEMANDS:

• Lift and carry up to 45 lbs.

• Requires frequent bending and stooping.

• Requires the ability to stand and walk for up to 8 hours.

• Requires the ability to stock carts.

TYPICAL MENTAL DEMANDS:

• Must be able to follow standardized procedures for cleaning.

• Must be able to use good judgement when responding to guest requests.

• Ability to communicate effectively with guests and team members verbally and in written form.

• Ability direct the housekeeping team; assign rooms and follow-up on assignment completion.

• Ability to respectfully and professionally lead the housekeeping team.

WORKING CONDITIONS:

• Exposure to detergents and cleaning solvents.

• Employees are expected to comply with existing safety procedures.

• The ability to work in close proximity with others comfortably, while multitasking in a fast paced environment.

• Hospitality environment requires polite, professional conduct and communication at all times.

• Must be able to work a flexible schedule; days, nights, weekends, and/or holidays as needed.