Office Administrator

This position is responsible for guest services at the club as set forth herein to keep the club functioning at top efficiency. The front desk attendant will be the point of contact for Members and guests – providing helpful and knowledgeable service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

1. Complete Guests’ Check-in/out of the Colony House.

2. Provide a warm welcome to Members and guests, handle inquiries, phone calls and direct them to the appropriate department according to their needs.

3. Coordinate with housekeeping to determine room status.

4. Input guest credit cards, update information and record charges to guest accounts.

5. Communicate with other areas to arrange services, such as Bell support, Housekeeping and Dining.

6. Provide information to Members and guests regarding transportation, airports, attractions, etc. as needed.

7. Schedule dinner reservations, coordinate take-out orders and recreational activities.

OTHER RESPONSIBILITIES

1. Assist mailroom, bellman, and housekeeping when necessary.

2. Complete other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE AND SKILL OF:

ð Excellent customer service, and interpersonal skills.

ð Proficient in English grammar.

ð Computer software including Microsoft office.

ð Operating office equipment such as photocopiers, scanners, fax machines, and multi-line phone systems.

ABILITY TO:

ð Communicate effectively both orally and in writing.

ð Meet time schedules, deadlines, and plan and organize work.

ð Work confidently with discretion and independently with little direction.

ð Work cooperatively with others using tact, patience, and courtesy.

ð Work with confidential data with discretion.

ð Perform required role during emergency situations.

ð Work with guests in a fast-paced setting.

EDUCATION and/or EXPERIENCE

ð High School Diploma or GED

ð Club, resort, or other hospitality industry experiences are preferred.

CERTIFICATES, LICENSES, and/or REGISTRATIONS

ð None required.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit and stand for a prolonged period of time.
• Must be able to lift and carry up to 30 pounds.
• Must be able to stoop and kneel.
• Must have the visual acuity to see computer screens and paperwork.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Florida weather conditions can vary. This position may experience various types of weather including hot, cold and wet conditions.

EEO STATEMENT

Mountain Lake does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other category protected by law in provision of employment opportunities and benefits.