Store Specialist (Pawnshop) - Onsite

Sprout Solutions Makati, Other / Non-US, Philippines Full-Time Admin/Clerical/Secretarial

About this position

Role Overview

We are seeking a customer-focused and detail-oriented Store Specialist / Cashier to join the team. This role is ideal for someone who is passionate about luxury timepieces and jewelry, enjoys working directly with customers, and thrives in a fast-paced retail environment. You will play a key role in delivering exceptional service while ensuring accurate transactions and maintaining the security of high-value merchandise.

Key Responsibilities

  • Assist customers with the buying and selling of pre-owned watches and jewelry in a professional and knowledgeable manner

  • Provide accurate product information and recommend suitable timepieces or jewelry based on customer preferences and needs

  • Process sales transactions efficiently, including handling cash and electronic payments with precision

  • Maintain accurate inventory records and ensure merchandise is properly displayed and securely stored

  • Deliver outstanding after-sales support and respond promptly to customer inquiries

  • Adhere to store policies and procedures regarding the security, handling, and documentation of high-value items

Qualifications & Skills

  • Strong customer service and communication skills

  • High level of integrity and attention to detail

  • Basic cash handling and POS system experience preferred

  • Ability to work independently and as part of a team

  • Jewelry appraisal experience is an advantage but not required

What We Offer

  • Comprehensive on-the-job training

  • Opportunities to develop expertise in luxury watches and fine jewelry

  • A professional and supportive work environment

  • Competitive compensation based on experience

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