Customer Relations Representative

ebm-papst Inc. Farmington, Connecticut, United States Customer Service

About this position

ebm-papst Inc.  

Job Description

                                                            

Department: Customer Relations

 

Job Title: Customer Relations Representative

 

Summary: This position is responsible for communicating with customers regarding the companies’ products and services.  

 

Essential Functions of the Job: The essential functions of the job require the person, with or without reasonable accommodation, to perform the following: 

 

  • Enter, maintain, and review sales orders as received from OEM customers and authorized distributors.  Verify price and delivery and maintain files for orders.

 

  • Communicate with customers on new and existing orders and any special requests.  Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status.

 

  • Back-up for team members who are out of the office or unavailable.

 

  • Review Open Order Report on a weekly basis.  Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised.

 

  • Process sample requests for customers.

 

  • Cooperate with engineering and planning on customer’s projects.

 

  • Responsible for following prototypes.

 

  • Daily review of Past Due Request Date report

 

  • Daily Past Due review

 

  • Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorize credit on RMA’s and invoices to $1,000.

 

  • Resolve billing and shipping errors.

 

  • Be the key contact for the outside sales force and keep them informed of all activity.  Keep track of projects.

 

  • Help the outside sales force sell our product line and advise them of new opportunities.

 

  • Keep the Customer Relations Manager informed of any areas of concern.

 

  • Work with Purchasing to maintain expedite incoming shipments as needed.

 

  • Use the following software programs while performing the job:  SAP, Microsoft Excel and Word.    

 

  • Perform all other duties as assigned.  

 

Recommended Education and/or Experience  

 

Associate's Degree in a related field; or minimum two years related experience; or combination of education and related experience.

All Employees are expected to:

 

  • Follow the Employee Handbook policies and procedures and uphold organizational values.   
  • Contribute to building a positive work environment.   
  • Report for work consistently and on time.  
  • Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.  


 


Salary Information

$20.0 - $26.25 Hourly Wage