Housekeeper

OVERVIEW OF POSITION:  

Housekeeper is responsible for maintaining a clean, sanitary and tidy environment for all of the property units assigned. Responsibilities include but are not limited to the following:  

VALUES

We expect that all new Team Members follow Integrity’s vision for creating great living experiences. These values are: Safety Basics: Practice safe behavior in everything I do. Take action to always put safety first. Speak up to ensure the safety of others. Courtesy Basics: Project a positive image and energy. I am courteous and respectful to Team Members, Residents and Guests. Go above and beyond to exceed Resident and Guests expectations. Show-Ready Basics: Ensure my area is Show-Ready at all times. Ensure I and my Team Members are Show-Ready at all times. Efficiency Basics: Perform my role efficiently so Residents and Guests get the most out of their experience. Team Member Basics: I am key to Integrity’s success. By believing in the vision and demonstrating the values consistently, I create great living experiences which achieve the desired business result.  

ORGANIZATIONAL RESULTS  

Demonstrates commitment to meet or exceed expected goals, both individually set and corporate driven. Performs work in a professional manner while meeting deadlines set by Investment Manager and/or Supervisor. Makes general decisions and/or uses resources with full consideration of cost impact on division & budgets; manages own time effectively to complete work orders or housekeeping tasks on time; demonstrates ongoing attention to new technology & methodology that will eliminate waste and/or add cost benefit to current processes and procedures. Sweeps, scrubs, mop and polishes floors. Vacuums and cleans carpets, rugs, blinds and draperies. Shampoos carpets, rugs and upholstery. Dusts, polishes furniture and fittings; cleans metal fixtures and fittings. Empties and cleans trash containers. Disposes of any trash in any sanitary manner. Clean wash basins, mirrors, tubs, showers and toilets. Wipes down glass surfaces. Makes up model beds and cleans models to ensure that they are always presentable to potential tenants. Operates mechanized cleaning equipment. Maintains all cleaning equipment and materials in a safe and sanitary working condition. Reports any unsafe or dangerous areas immediately to management. Ensures that personal protection equipment is maintained, used and in individual’s possession at all times when performing any work. Ensures that work assigned is completed on a timely basis.     

PERSONAL INTERACTION  

Reports any resident inquiries, compliments and criticisms in a timely and constructive manner to the Investment Manager. Keeps appropriate people informed of project status; actively listens to understand different viewpoints; encourages open expression of ideas and opinions; clearly expresses ideas and information in both oral and written form. Communicates well with co-workers, residents, vendors, property level staff, and corporate officers. Works well with others to accomplish team objectives; objectively promotes team members’ skills and abilities; shows respect for team members and their ideas and is sensitive to cultural differences; expresses own ideas and opinions clearly and professionally; effectively builds relationships. Is persistent and resourceful in analyzing and solving problems to achieve targeted results; contributes high quality ideas and successful solutions; meets deadlines and thoroughly completes the job.  

PERSONAL RESPONSIBILITY  

Adheres to Integrity’s ethical standards; actions consistently match words; builds trust; treats people fairly; follows through on commitments. Maintains regular attendance to successfully perform the duties of the position in a productive and efficient manner; arrives at the beginning of each work period fully prepared to begin the duties on time. Keeps up to date on jobrelated knowledge; seeks to broaden perspective beyond immediate job; pursues continuous learning and self-development. Demonstrates understanding of systems and possesses skills necessary to perform duties satisfactorily on a daily basis; applies technical knowledge. Maintains and accepts responsibility for own performance; anticipates, identifies, and works effectively to remove performance barriers; works toward results and successfully achieves goals; takes on challenging assignments; exercise responsibilities as a faithful steward of the position with which he/she has been entrusted. Is a team player by encouraging and supporting others within the company. 

OTHER DUTIES  

Other duties as assigned by supervisor and/or executive management. 

REPORTS TO 

Investment (Property) Manager or Maintenance Supervisor, depending on assignment 

TRAVEL REQUIREMENTS 

May require travel between properties. Position travels to/from corporate on an as-needed basis. In some cases, may need to operate a property golf cart to travel from one area of the property to another. Must have valid driver’s license and personal vehicle automobile insurance to drive on any company property. 

SPECIAL SKILLS  

Knowledge of cleaning equipment and tools. Knowledge of chemicals and cleaning agents used in housekeeping. Skilled in safety protocol while handling chemicals. Working conditions include dirty environment, extreme temperatures, lifts or carries heavy objects. Must adhere to safety standards at all times. 

EDUCATION AND EXPERIENCE  

A High School diploma or GED.    

One (1) year of housekeeping experience. 

PHYSICAL REQUIREMENTS  

Constant need to be on feet; requires standing, bending, stooping, kneeling, squatting, climbing, or walking alternatively depending on specific needs of the day. Climbing stairs and ladders are required Must be able to grasp, push and pull certain equipment necessary to perform job. Lifting and carrying of weights under 50 lbs.    

CERTIFICATES ENCOURAGED BUT NOT REQUIRED:  

• None