About this position
About Beanfield
We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.
With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.
Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.
Our Values
We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.
We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.
We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.
The Role
Are you a customer service or operations professional with experience providing internal support within a medium-sized organization? Do you have a track record of improving processes while building strong relationships with colleagues across teams? Are you known for your excellent interpersonal and communication skills?
Are you looking to further develop your expertise in the telecom industry and take on a new challenge? If so, we want to hear from you!
This is a 14-month contract opportunity offering the chance to make a meaningful impact while growing your career within the telecom world.
What You’ll Do
Responsible for the planning, deployment and implementation of services within a Service Provider environment.
Assess, diagnose, and repair issues in configuration and hardware.
Assist with the development of documentation and workflows to improve service delivery quality & timing.
Evaluate test results (RFC2544/Ethersam/OTDR/iOLM, etc) and documentation to ensure quality of install.
Clear communicator, able to represent Beanfield to internal and external audiences with differing levels of technical fluency.
Work closely with field teams for testing and verification on the turn-up of customer services.
Maintain current knowledge of industry trends, concepts, practices and procedures and potential impact on business;
Ensure deadlines are met in an efficient and professional manner.
Perform peer reviews of new service implementations.
Ensure errors or omissions in Provisioning documentation are addressed.
De-provisioning of services as customers Move/Change/Cancel their services.
What You Bring
Degree or diploma in Telecommunications or equivalent qualifications.
Proficient with multi-vendor configurations in Cisco IOS/XR/XE, JunOS, GPON, and Broadsoft.
2-3 years of relevant work experience as a NOC Support Representative.
Bilingual (French & English) is an asset.
Maintain current knowledge of industry trends, concepts, practices, and procedures and potential impact on business.
Updates job knowledge by participating in educational opportunities and reading professional publications.
Technical analytical and interpersonal skills.
Effective team player.
Strong decision-making skills.
Effective communication written, verbal, and listening skills.
High attention to detail.
Effective time management and organizational skills with the ability to work in a fast paced changing environment.
What’s in it for you
A united, values-driven culture that genuinely cares about people, collaboration, and community.
Hybrid work model with purposeful, in-person collaboration from our vibrant Liberty Village office.
At Beanfield, we’re proud to be an equal-opportunity employer.
We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.
Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.
Please note:
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.
Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.