Visitor Experience Guide

POSITION SUMMARY

A Visitor Experience Guide (VEG) is a vital part of the Visitor Experience Department and is responsible for interacting with museum visitors of all ages. A VEG provides information and facilitates exhibits through play to enhance the visitor experience and create an environment that is welcoming and memorable. This includes supporting the organization’s mission and values, including the race and justice initiatives.

VEG’s are the first line of customer service and responsible for our admissions desk and birthday parties, earning valuable customer service and classroom management experience. This position utilizes strong visitor service, communication skills, multitasking ability, flexibility, judgment, patience, and humor.

SCHEDULE

We are looking to have the position's schedule be Tuesday, Saturday, and Sunday; 15-20hr per week

RESPONSIBILITIES & DUTIES

RESPONSBILITY

Visitor Service

• Greet all visitors and respond to their needs in a positive way.
• Perform all admissions desk duties including greeting visitors, the point-of-sale system, cash handling, membership sales, and answering phones.
• Accurately inform visitors of museum offerings.
• Great visitors and maintain props to keep the exhibit floor and meeting areas in optimal condition.
• Follow safety procedures to regularly clean and sanitize exhibits.
• Assist in maintaining the cleanliness of the facility including but not limited to, restrooms, classroom spaces, and the exterior of the building.
• Lead birthday parties and STEAM activities as assigned.

Informal Education (20%)

• Interpret and facilitate exhibits through play.
• Lead hands-on activities for children and families on the museum floor
• Assist with the facilitation of educational programs and events as needed.
• Assist with training new staff as needed.

Perform other related duties as assigned.

EXPERIENCE AND QUALIFICATIONS

Required

· Friendly, outgoing personality required; must enjoy working with children and families.

· Thrive on working in a fast-paced environment with a wide variety of job responsibilities and demands.

· Demonstrated ability to communicate and relate effectively to a wide variety of individuals.

· Able to work both independently and in cross-functional teams to solve problems creatively.

· Efficient computer skills

· Ability to remain in a stationary position for extended periods of time, work outdoors, move from ground to above shoulder, ascend/descend stairs, position self to bend, stoop, sit, push, and pull.

Preferred

• Bilingual applicants strongly encouraged.
• 1-year experience in a customer service environment
• Experience working with children ages 0-10 years in playful or educational environments.

IN ORDER TO SERVE THE BEST INTERESTS OF MUSEUM PATRONS, KQCM WILL: 

• Conduct a criminal background check on all prospective employees. 
• Require proof of Dtap, MMR, and Varicella vaccines.

COVID-19 and flu vaccines are strongly encouraged, but not required. 

WHY SHOULD YOU WORK FOR KQCM

• Be a part of our mission to create learning through the power of play and exploration that connects children to their communities and the world.
• A unique, fun work environment where curiosity and creativity are encouraged.
• Committed to a diverse and inclusive workplace and is an equal opportunity employer.

BENEFITS HIGHLIGHT

• Medical, Dental, Vision & Life Insurance
• Health Savings Account Offered
• Starting at 13 days of Paid Time Off and 5 days of Wellness
• Paid Holidays, including 2 floating Holidays
• 401(K) Matching Savings Plan

RACE AND SOCIAL JUSTICE COMMITMENT STATEMENTKidsQuest Children’s Museum is committed to becoming an anti-racist organization. As an educational institution we are working to disrupt systemic racism. We will provide resources, support, and education to children, families, KidsQuest Staff and Board about Race and Social Justice (RSJ) work. Our organization strives to be a safe space that reflects our greater community through programming, exhibits, and access for Black, Indigenous, and People of Color (BIPOC) families.