Branch Manager, Huddleston

SUMMARY

The branch manager's responsibilities include obtaining new business development by meeting with prospective and current residential and commercial customers, developing and attainting sales goals, delivering exceptional customer service, and managing the resources and staff of the branch. The focus of this opportunity will be to work closely with the Director of Operations and Sales Manager to grow the business and revenue of the branch.  

DUTIES 

• Perform cold calling and new business development
• Follow up with all leads and ensure all communications (personal, electronic, voice and written) support and build the brand
• Understand the competitive landscape and work with the marketing department to support business development in the region
• Sales management of inside and outside sales efforts, participate as brand ambassador at community events, and coordinate with preferred vendors
• Oversight of the Sales Center Operations including support of corporate operation procedures, working with operation managers and buyers to determine stock items and inventory targets, manage non-performing inventory, ensure compliance with all safety and governmental regulations, provide proper facilities management
• Work directly with marketing and sales teams to develop strategies for increased traffic in the store
• Work directly with dealers to stay informed of new product offerings and changes for customer service efforts
• Resolves product or services issues by clarifying customer complaints and determining and implementing the best solution 
• Follow up and expedite customer issues to ensure complete satisfaction
• Maintain location property and product inventory
• Financial and/or operational management of the Sales and Service Center 
• Assign and schedule work for Service Technicians and assist in management of delivery drivers 
• Hire, train, direct, and manage all sales and service center personnel 
• Accounts Receivable management including credit management, collections, and cash management
• Demonstrate entrepreneurial leadership to grow the business through increased customer and market development
• Fill propane tanks at the filling station for walk-in customers
• Participate in managerial on-call rotation
• Other managerial duties as needed

KEY CANDIDATE ATTRIBUTES

• Strong sales aptitude and the ability to lead, coach, and mentor a location customer service/sales staff.
• Previous sales and customer service experience
• Demonstrated vendor management
• Previous experience with inventory management
• Strong interpersonal skills for interacting with employee, customers and vendors 
• Strong written and verbal communication skills
• Familiarity with data analysis and reporting
• Strong work ethic, persistent, and dependable
• Positive and enthusiastic attitude

KEY CANDIDATE SKILLS

• A minimum of 5 years in a Leadership role with profit and loss responsibility in a service industry.
• Working knowledge and experience with Microsoft Office
• Ability to obtain CDL Class B within 6 months of employment through Foster Fuels CDL program.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

BENEFITS SUMMARY

Foster Fuels offers a very competitive Medical Benefits package. We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 4 plan options with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by employee.

Additionally Foster Fuels Offers:

• Medical Flexible Spending Account (FSA) and Dependent Care FSA
• $10,000 Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• 401K match through ADP with Foster Fuels matching half of the employee contribution up to 6%.
• Paid Time Off 
• 7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
• Annual Discretionary Market-Based and Performance Raises
• Annual Discretionary Bonuses
• Paid Parental Leave
• Annual Credit to company swag store depending on position
• Educational Assistance Program
• Employee and Dependent Scholarship Opportunities
• Employee Pricing on Appliances, Service, Propane, and Heating Oil
• Foster Gives Program 
• Referral Bonuses
• Driver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
• CDL Sign-On Bonus
• Gym/ Fitness Reimbursement – up to $100 annually

Foster Fuels is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, pregnancy and childbirth (or related conditions), or any other characteristic protected by applicable federal, state, or local laws.