Client Care Specialist

Client Care Specialist
Join Our Pawsome Team as a Client Care Specialist and Make a Difference! 

Get to Know Us: 
At Veterinary Specialty Hospital of North County, we’re a team that shows up for each other as much as we do for our patients and their families. As part of the Ethos Veterinary Health family, we have great resources and advanced emergency and specialty support behind us, yet our hospital keeps the personal, supportive, team‑focused feel that makes it such a special place to work. If you’re looking for a place where collaboration, compassion, and growth really matter, you’ll feel right at home with us.
 

Why You'll Love This Role
As a Client Care Specialist, you’ll become the calm, confident guide that families rely on during some of their hardest days, and your compassion will leave a lasting impression long after their visit. You’ll work hand‑in‑hand with a specialty medical team that values your judgment, communication skills, and partnership in patient care. With a predictable schedule, strong team support, and opportunities to grow your skills in a fast‑paced, high‑impact environment, this role offers both stability and meaningful professional development.

Compensation: 
$20.50 - $23.50 per hour, based on skillset and experience. 

Double-time pay for working Ethos Observed Holidays! 

Schedules Offered:

• Sun, Mon, Wed – 8am to 9pm
• Sun, Mon, Tues - 9am to 10pm
• Thurs, Fri, Sat - 6am to 7pm

A Day in the Life:
Your day starts by welcoming clients, checking in patients, and coordinating with our medical team to keep the flow of appointments and emergency cases running smoothly. You’ll handle a high volume of phone calls, manage updates through our callback system, and support check‑outs, estimates, and financial transactions. Throughout your shift, you'll stay in constant communication with technicians and doctors to ensure clients receive timely updates and clear guidance. You’ll wrap up your day with follow‑ups and post‑visit tasks that help families feel supported even after they leave the hospital.

Who You Are: 

• 2+ years of veterinary experience (GP, ER, or specialty required - animal handling alone does not qualify).
• An excellent communicator who can relay information clearly, compassionately, and confidently.
• Organized, detail‑driven, and able to stay ahead in a fast‑moving environment.
• A proactive team player who builds strong, positive relationships with clients and colleagues.
• Steady under pressure and comfortable supporting clients during urgent or emotional situations.

Perks and Benefits:

Fun & Supportive Culture: 

• Annual holiday parties and monthly birthday celebrations
• Rotating monthly employee appreciation themes
• Monthly hospital newsletter, The Scoop, to keep everyone connected
• Paid volunteering opportunities for community events
• One full week each year dedicated to Client Care Appreciation
• On‑site social worker available for employee well‑being

Professional Growth: 

• Partnership with the Purdue VT program and Ethos‑sponsored scholarships
• Access to VetBloom, our free online CE and training library
• Clear opportunities for advancement into clinical or leadership roles

Pet Perks: 

• 75% employee pet discount
• Discounted employee feeding programs through Hill’s, Royal Canin, and Purina
• Free annual exam, vaccines, and lab work when enrolled in our Blood Donor Program with our on-site Blood Bank

Full-Time Benefits Include: 

• 5 days of sick time and 2 weeks of accrued PTO (increases with tenure)
• $100 annual uniform allowance (business casual)
• Health, dental, vision, disability, and life insurance options
• Flexible spending accounts available after 30 days
• 401(k) with employer contribution
• Employee Assistance Program including mental health, financial & legal support, identity theft help, and more

Join Us: 
If you're passionate about veterinary care and want to make a real difference in the lives of pets and their families, we'd love to hear from you. Apply today and become part of our amazing team! 
 

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. 
 
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. 
 
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.  

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