Dispatcher

The Dispatchers are responsible for providing services to Drivers that assist them in continuing to move their loads.

Duties and Responsibilities:

Communicate load assignments to drivers as needed
Update Customer Websites with arrival/departure times
Accurately update TMW with drivers ETA and actual arrival times
Proactively communicate with Customer Reps on several aspects:
- Detention
- Late Arrivals
- Early Arrivals
- Lumpers
- Stop offs
- Driver Assist
Coordinate on maintenance issues with the maintenance department, as well as scheduling roadside service for driver breakdowns
Other duties as assigned.

Knowledge, Skills, and Abilities:

Ability to communicate effectively with Supervisor and other associates both orally and in writing.
Ability to take job orders from Supervisor.
Ability to get along well with others in organization.
Ability to establish priorities, work independently, solve problems, and proceed with objectives without supervision.
Participate in corrective and preventative actions and continuous improvement projects.
Basic data entry and/or word processing skills.
Skill in the use of computers, preferably in a PC, Windows-based operating system.