About this position

ChefSuite, a full-service commercial cooking facility with private kitchens rented by restauranteurs for the preparation of food for pick-up and delivery, seeks an organized and enthusiastic Part-Time Food Expeditor to join our team at our Richmond, Virginia facility to transfer orders from the kitchens to the Front of House (FOH) area and coordinating the hand-off to the customer or delivery driver.

Responsibilities/Duties/Functions/Tasks:

Track the status of orders that are being prepared
Ensure orders are cleanly packaged, free from mess, drippings, or excessive grease stains, and meet presentation standards before bringing them to the front of the house
Ensure completed orders are properly stored at the front of the house until the customer or delivery driver arrives to pick up the order
Greet and welcome guests as they enter the establishment with a warm and friendly demeanor
Hand off completed orders to 3rd Party App delivery drivers (UberEats etc.) and customers
Check-in with customers to ensure their experience is satisfactory
Answer questions about the menu items and suggest additional items or upgrades to enhance the guest's experience and increase sales
Maintain clear communication with the kitchen staff, relaying orders and special requests promptly
Address guest concerns and issues with professionalism and courtesy, and seek assistance from management when necessary
Communicate pertinent customer and driver feedback to management
Provide technical support to customers using the ordering kiosk system
Provide technical support to tenants
Assist in maintaining the cleanliness of the facility

Qualifications:

The Food Expeditor must have strong communication and interpersonal skills and must be able to work effectively in a fast-paced environment. Excellent customer service skills and a general understanding of food delivery apps (GrubHub, DoorDash, etc.) are required.

Salary Information

$14 - $16 Hourly Wage