About this position
Description:
Job Title: IT Support Specialist (Tier 1–2)
Location: Christian School Association of Greater Harrisburg
Job Type: Full-Time, Salaried
Reports to: Director of Information Technology
Role Summary:
As the IT Support Specialist, you will serve as the primary contact for daily IT support needs. You will provide hands-on and remote support for end-user devices, software, account access, and classroom or office technology. Your goal is to support the school’s mission by providing responsive, hands-on support that enables teachers, students, and staff to use technology effectively.
Desired Attributes:
- Professes a strong Christian faith in Jesus Christ and demonstrates regular attendance at a Bible-believing church aligned with the CSAGH Statement of Faith.
- Agrees with and upholds the principles outlined in Articles II, III, and XII, section 1 of the Constitution of the Christian School Association of Greater Harrisburg, Pennsylvania.
- Exhibits a clear commitment to Christian Education and a wholehearted embrace of CSAGH's vision.
- A heart for Christian service and a desire to support educational ministry through technology.
- Displays strong interpersonal skills, specifically good customer service skills, and able to communicate clearly and professionally.
- Self-motivated, dynamic, well-organized, and adaptable individual with the ability to work independently as well as with a team.
- Willing to engage in professional development training as needed.
Key Responsibilities:
- Respond to Tier 1 help desk tickets and support requests in a timely manner.
- Assist staff, students, and faculty with devices and software.
- Troubleshoot basic networking, login, and access issues.
- Set up and maintain classroom and office technology.
- Maintain accurate documentation of issues and solutions in the ticketing system for all issues resolved.
- Escalate unresolved issues when appropriate to the Systems & Network Administrator or IT Director through effective communication.
- Remain available for occasional after-hours maintenance, upgrades, or emergency support.
- Travel as needed between campuses and to off-site locations (e.g., stores or vendors) to support technology operations.
- Perform other duties as assigned by supervisor.
Qualifications:
- High school diploma or equivalent required, college coursework or IT certifications preferred.
- 1–2 years of experience in IT support or customer-facing help desk role preferred.
- Working knowledge of Windows, Google Workspace, and Microsoft 365.
- Excellent interpersonal and communication skills; able to assist users with patience and professionalism.
- Ability to prioritize and resolve technical issues efficiently.
- Organized, reliable, and able to follow procedures consistently.
Physical Requirements:
- The ability to stand, sit, move around for extended periods, use hands to handle or feel, and reach with hands and arms.
- Lifting up to 50 pounds unassisted, bending, and carrying materials and supplies.
- Physical and mental acuity to operate a computer and other technology devices.
- Effective communication, both verbal and written, and listen regularly.
- The ability to travel between school campuses and stores as required.