LIHEAP INTAKE WORKER (MERCED)

OVERVIEW:

Under the supervision of the Lead LIHEAP Intake Worker, the incumbent will provide direct services and community outreach, and assist clients in obtaining needed LIHEAP Utility Assistance services. This is a non-exempt position.

TYPICAL DUTIES:

• Perform outreach, intake, and determine client eligibility;
• Input applications to a computer database;
• Provide information to clients regarding their application;
• Refer individuals to other community agencies or resources if necessary;
• Maintain records; assist in preparing reports and processing approval applications for payment;
• Drive to offsite locations for community outreach;
• Represent and speak on behalf of the Agency before community groups;
• Encourage and organize community participation in the program;
• Maintain client confidentiality and excellent customer service;
• Attend workshops and staff meetings;
• Perform miscellaneous duties to support Department and Agency goals

EXPERIENCE, KNOWLEDGE, AND ABILITIES:

• Bilingual: English/Spanish is a must
• Two years’ experience in community work;
• Knowledge of community resources;
• Ability to perform general office, record-keeping, and simple math accounting tasks;
• Computer literate; ability to use word processing and spreadsheet software;
• Ability to follow written and oral directions and communicate effectively orally and in writing;
• Ability to enlist community support and work cooperatively with seniors, low-income clients, staff and volunteers

LICENSES:

• Valid California driver’s license, current DMV report, reliable transportation, and California vehicle insurance.

PHYSICAL REQUIREMENTS:

• Ability to walk, stoop, and squat as needed; ability to lift and carry up to 40 pounds occasionally and to sit as much as 60 % of scheduled time; performing the essential functions of the position, with or without reasonable accommodation.

EDUCATION:

• High school graduate or GED