Collections Team Lead

Dext Capital is a national, innovative financial services company headquartered in the Portland metro area. Dext offers an exceptional culture and countless opportunities for growth and advancement. We are seeking a motivated individual to join us as a Collections Team Lead.

This role is a key leadership position within the Dext Corporate Collections and Customer Service Team. The ideal candidate will bridge the gap between daily operations and strategic management, possessing superior interpersonal skills and a proactive approach to process improvement

Job Duties/Responsibilities:

• Lead, coach, and supervise a team of collections specialists focused on defaulted equipment finance accounts.
• Drive daily, weekly, and monthly performance metrics to meet or exceed recovery and resolution targets.
• Review delinquent and defaulted accounts, develop collection strategies, and assist with complex negotiations and settlements.
• Ensure compliance with all applicable laws, regulations, and internal policies related to collections and asset recovery.
• Monitor call quality, documentation, and account notes to ensure consistency and accuracy.
• Collaborate with credit, legal, asset management, and operations teams to resolve escalated or high-risk accounts.
• Identify process improvements and implement best practices to enhance recovery rates and operational efficiency.
• Provide regular reporting on team performance, trends, and portfolio risk to management.
  
  

Experience Requirements:

• 3+ years of collections experience, preferably in equipment finance, leasing, or commercial lending.
• Prior experience in a lead, supervisor, or team management role.
• Strong understanding of default management, settlements, charge-offs, and asset recovery processes.
• Excellent negotiation, communication, and conflict-resolution skills.
• Proven ability to motivate, coach, and hold team members accountable.
• Working knowledge of collections compliance requirements (FDCPA, UCC concepts, etc., as applicable).
• Comfortable using CRM and collections systems to track performance and accounts.
  
  

Characteristics:

• Strong analytical and problem-solving skills with the ability to analyze customer accounts and guide decision making.
• Excellent written and verbal communication skills.
• Proven ability to thrive in a fast-paced environment.
• A positive, customer service-oriented attitude with an emphasis on team motivation and adaptability.