About this position
Who We Are
LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Guided by our mission to improve the health of the communities we serve, we are transforming healthcare through increased access, enhanced patient experiences, and a commitment to innovative, community-based care.
Patient Access Department
The Patient Access Department at Sinai Hospital is responsible for coordinating patient registration, insurance verification, scheduling, and pre-admission requirements. The team also provides financial counseling, supports emergency department access, assists with medical record requests, and serves as a key point of contact for patient inquiries related to appointments and hospital procedures.
Position: Patient Access Associate
The Patient Access Associate plays a critical role in patient registration, collecting payments, providing excellent customer service, and ensuring a smooth interaction with patients. This position requires exceptional communication skills and the ability to serve as a liaison between the hospital and patients, addressing patient needs and facilitating positive interactions with families and care teams.
Key Responsibilities:
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Act as a liaison between the hospital and patients, ensuring their needs are met with care and professionalism.
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Provide a positive customer experience by maintaining a positive attitude, being tactful, and offering assistance willingly to patients, families, and colleagues.
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Greet every customer with warmth, including a smile, eye contact, and a clear introduction with your name and title.
Requirements:
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Education: High School Diploma or GED (preferred)
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Experience: 1-3 years of relevant experience