Entry Level IT Desktop Support Technician (On-Site) Part-Time

Position Title: Entry Level IT Desktop Support Technician (On-Site)

Location: 3701 Holmes Road, Houston, TX 77051 

Department: IT

Reports To: IT Manager

Job Summary:

Piping Technology & Products, Inc. seeks a motivated and reliable individual to join our IT team as an Entry Level IT Desktop Support Technician. This position is 100% on-site from 8AM - 5PM Wednesday – Friday from at 3701 Holmes Road, Houston, TX 77051. Candidates should ensure they are within a commutable distance to our facility before applying. This is an ideal opportunity for an eager candidate to start a career in IT. We need a quick learner who is passionate about helping others with technology. Must possess a strong will to learn and work on-site with our team. 

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware and software issues for end users, including printer connectivity, driver issues, and print queue errors
• Set up and configure new user workstations
• Install and update software applications and operating systems
• Support and maintain network and local printers, including replacing printer toners as needed and performing basic maintenance
• Maintain accurate records of support requests and resolutions
• Assist with basic network and connectivity issues
• Support the team with inventory management and IT asset tracking
• Documentation of processes and procedures
• Maintain a clean, organized, and secure workstation environment

Qualifications: 

• High school diploma or equivalent
• Strong interest in computers, technology, and problem-solving
• Willingness to learn new tools, systems, and processes
• Excellent communication and customer service skills
• Ability to work on-site in Houston, TX 77051, Wednesday through Friday
• Basic familiarity with Windows OS and Microsoft Office applications
• Basic knowledge of printer setup, maintenance, and troubleshooting
• Physically able to lift and move equipment (up to ~40 lbs)

Preferred But Not Required:

• Experience with help desk software or ticketing systems
• Basic understanding of networking concepts (IP, LAN/WAN, Wi-Fi)
• Familiarity with common printer brands (HP, Brother, Canon, etc.)
• CompTIA A+ Certification

Why Join Us?

We offer a dynamic work environment, competitive compensation, and opportunities for professional growth. We encourage you to apply if you thrive in a fast-paced environment where you can learn and grow.