Database Administrator & Zoho Platform Specialist

Position Summary

The Database Administrator & Zoho Platform Specialist is responsible for the accuracy, integrity, security, and usability of TLCA’s association and member data. This role serves as the primary administrator and developer for TLCA’s Zoho ecosystem and plays a critical role in automating workflows, troubleshooting system issues, and supporting data-driven operations across the organization.

This is a hands-on, on-site position requiring close collaboration with Finance, Member Services, Compliance, ACC, and Operations.

Key Responsibilities

Data Administration & Governance

• Maintain and safeguard member, property, assessment, compliance, and operational data

• Enforce data standards, validation rules, and naming conventions

• Perform data audits, deduplication, and reconciliation

• Manage data imports, exports, and historical record maintenance

• Control system access and data security based on roles and responsibilities

Zoho Platform Administration & Development

• Administer and configure TLCA’s Zoho applications, including:

  • Zoho CRM, Zoho Books, Zoho Desk, Zoho Creator, Zoho Analytics, Zoho Flow, Zoho Forms

• Build and maintain workflows, approval processes, automations, and custom functions

• Troubleshoot platform errors, failed automations, sync issues, and user-reported problems

• Manage user roles, permissions, and system settings

• Coordinate testing and deployment of system enhancements

Systems Integration & Automation

• Maintain integrations between Zoho applications and third-party systems (e.g., payment processors, communications tools)

• Automate recurring operational processes such as:

  • Member onboarding and ownership changes

  • Annual assessments and billing workflows

  • Compliance tracking and escalations

  • Case and service request management

• Monitor and resolve automation exceptions

Reporting & Analytics

• Develop dashboards and reports for staff, leadership, and Board presentations

• Support operational, compliance, and financial reporting needs

• Assist Finance with reconciliations and data alignment between CRM and accounting systems

User Support & Documentation

• Provide advanced support for Zoho and data-related issues

• Train staff on system use, best practices, and new features

• Maintain documentation, process maps, and user guides

Qualifications

Required:

• Bachelor’s degree in Information Systems, Computer Science, Data Management, or equivalent experience

• 3+ years of experience in database, CRM, or application administration

• Hands-on experience administering Zoho CRM and related Zoho applications

• Strong understanding of relational data concepts and data governance

• Strong troubleshooting and communication skills

Preferred:

• Experience in a nonprofit, association, or membership-based organization

• Zoho Deluge scripting and workflow automation experience

• Experience with integrations, APIs, and third-party systems

• Familiarity with accounting and assessment-based billing environments