About this position
Duties & Responsibilities
Operations Agent Competencies
- Customer Service, field phone calls and general office support
- Creating/ Auditing an Organization in Cargowise
- ISF filing with US Customs
- File Opening / Data Entry in Cargowise
- Cargo Tracking on carrier/ port websites for Air, LCL and FCL
- Adhere to government regulations that monitor our business (TSA, FMC, DOT, US Customs)
- Fundamental understanding of international shipping processes
- Basic knowledge of Incoterms
- Understanding of different types of bills of lading
- Communication with customers, international agents, domestic vendors
- Dispatching trucks for recovery / delivery
- Issuing Arrival Notices
- Paying arrival charges
- Invoicing clients
- Daily problem resolution
- Ongoing Logistics and Regulatory Training
- Vendor rate negotiations
- Processing/ Auditing invoices for vendor charges
- Quote clients
- Setting up/ Coordinating Shipments with partners at origin
- Handling Triangle Shipment Coordination
Operations Specialist I
- Look up products in the USHTS and on CROSS to check HTS codes
- Review shipping documents to ensure all required customs data is on the paperwork
- Communicate with customers and agents to get documentation corrected as needed
- Process a Single Entry Bond when required
- Process multi- line commercial invoices through Deep Cognition
- Entry writing / prep in Cargowise
- Know the flags for applicable PGA’s
- Understand current Additional tariffs
- Work with Sales and Senior Ops team members to document Client SOW’s
Salary Information
$58240 - $62400
Annual Salary
Requirements
Experience & Qualifications
- Previous experience working with Freight Forwarding Operating Systems
- Proficient in Microsoft Office
- Educations
- High School or equivalent ( 2 years experience )
- Associates Degree
- Bachelor Degree
- Entry Level
- 3-4 years of experience
- Must pass and maintain TSA Security Threat Assessment (STA) for IAC eligibility.
Physical Requirements (ADA Compliance)
- Ability to remain stationary at a desk for extended periods, frequently operating a computer, telephone, and other standard office equipment.
- Ability to occasionally move about the office to access files, office machinery, or attend meetings; may need to transport parcels or packages up to 10-20 pounds occasionally.
- Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Ability to observe details on documents and screens, requiring normal or corrected vision for reading and data entry.
- Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform essential job functions in accordance with the Americans with Disabilities Act.