Loan Operations Specialist

At Unity Bank, our culture is built on our core values, clarity, integrity, connection, and responsibility. We believe in meaningful work, open collaboration, and authentic relationships. Here, every employee takes pride in their role, empowered to make a difference—for our clients, our communities, and each other. 

We listen. We care. We connect. We chose to do the right thing. We are responsible for our work. Every conversation matters, and every solution is crafted with integrity, and clear sound decisions. Together, we create the best experience for our clients, our work environment, and our communities.

Position Summary: The Loan Operations Specialist is responsible for supporting consumer and commercial lenders in ensuring all loan files, including specialty programs, documents are accurate, contain all necessary paperwork, and follow Bank policy and procedures. Ensure loans are booked accurately in the system to minimize risk to the Bank and ensure a smooth and thorough experience to our customers.

Responsibilities/Accountabilities:

• Loan Processing: Review loans post-close and complete loan closing activities which may include ordering title work, request and file needed paperwork related to third party insurance information, flood certification, UCC’s (Uniform Commercial Code), and gather tax information. Maintain and file HMDA (Home Mortgage Disclosure Act) data and review and report compliance with applicable regulations such as TRID (TILA-RESPA Integrated Disclosure Rule). Prepare loan closing documentation for all approved loan products and services. Verify completeness of files with all necessary documents and signatures required.

• Loan Program Support: Provide in depth knowledge to support loans through various programs including Small Business Association, FarmerMac, FSA, RFA, participations, etc. Support specialty areas on lending including campgrounds, vineyards, agriculture, etc. Process TILA RESPA Integrated Disclosures and perform escrow analysis as needed.

• Team Mentorship: Provide mentoring and act as the first point of contact for technical support to other Loan Operations Specialists; partnering to further their knowledge, development, and training.

• Appraisal Management: Order and review appraisals and evaluations and maintain appraisal tracking log in compliance with the Interagency Appraisal Guidelines.

• Loan File Review: Perform full loan file review following checklists to ensure all documentation is present and accurate. This may include verifying accuracy of loan feeds, loan coding, and exceptions, as well monitoring requests to ensure lending authority approval is present as outlined in loan policy. Review loan and collateral documents and loan packages to ensure Bank’s security interest per loan approval and adherence to established policies and procedures. Communicate any deficiencies or exceptions to the lender and/or administrative support staff and assist with the correction of necessary items if needed.

• Loan File Maintenance: Perform ongoing loan file maintenance and review as needed. Maintain, manage, and track all pending/outstanding loan documentation exceptions. Maintain and administer reports for financial statements, tax returns, insurance, title policies, UCCs, mortgages, amendments, and other documents. Scan and index loan documents into core banking system.

• Compliance: Maintain an active knowledge of Bank’s loan policies and procedures in order to identify exceptions to policy. Ensure adherence to regulatory requirements, privacy policies, industry standards, and internal policies and procedures.

• Market Research: Stay up to date on market data, research industry specific information from outside sources including industry publications and references from other banks.

Education and Experience:

1. High School Diploma or equivalent.
2. Three (3) or more years of loan operations experience or a combination of education and experience preferred.
3. Banking industry experience preferred.