About this position
Description:
About Us
Low &?Slow Smokehouse is Lakeland’s premier destination for mouth-watering, slow-smoked barbecue—served with Southern hospitality. We take pride in delivering exceptional food, a warm atmosphere, and a fun, community-focused experience to every guest. Looking to join a small but passionate team? We’d love to meet you.
What You’ll Do
As the Front-of-House Shift Manager, you’ll be the face of our restaurant during your shift—you’ll lead service, cultivate a welcoming environment, and support a rockstar team.
- Lead & inspire the FOH crew—servers, hosts, bartenders.
- Deliver outstanding guest service from greeting through farewell.
- Open/close operations, including sidework, cash handling, and shift reporting.
- Manage guest flow efficiently—handle reservations, seating, and waitlists.
- Handle guest concerns promptly and ensure satisfaction.
- Maintain FOH cleanliness—dining area, restrooms, POS and bar.
- Support BOH staff with food coordination and quality checks.
- Coach & train staff on procedures, menu knowledge, and hospitality best practices.
- Assist in inventory and ordering for FOH supplies.
- Ensure compliance with health & safety regulations and our brand standards.
Who You Are
You’re a natural leader and hospitality pro:
- 1+ years of restaurant experience, preferably in a leadership role.
- Strong communication and problem-solving skills.
- Ability to lead by example in fast-paced service.
- Organized, detail-oriented, and reliable.
- Comfortable with cash handling and POS systems.
- Team player with a positive attitude.
- Willing to work weeknights, weekends, and some holidays.
- Passionate about food and delivering a great experience.