About this position
Customer Service Representative / Dispatcher
Job Description:
Roto-Rooter Plumbing & Water Cleanup of Delmarva is looking for a motivated and personable Customer Service Representative and Dispatcher to support their mature and growing company.
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter of Delmarva is the company for you. We are a family-owned local franchise serving all of the Delmarva Peninsula and take pride in being a great place to work, providing excellent pay with top benefits.
We are looking to hire an engaging and motivated individual immediately for this position. Previous call center/dispatcher experience is required. Other applications will be rejected. Bilingual skills a plus, but not required. This is a full-time customer service position at Roto-Rooter Delmarva’s Call Center during the hours of 8:00AM-4:30PM. After hours emergency call taking rotation is possible.
Key Responsibilities:
- Be the first point of contact with our customers and field technicians
- Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company, and that we will solve their plumbing-related problems.
- Data entry, including customer contact information and relevant details concerning their plumbing, drain, and septic problems and entering information into our CRM software.
- Schedule a service call based on customer’s availability and convenience.
- Discuss additional services and products we have available that may be helpful.
- Be a trusted informational resource for Roto-Rooter customers.
Position Requirements:
- Strong customer service focus
- Prior call center/dispatching/customer service experience is required
- Able to work in a fast-paced environment
- Excellent oral and written communication skills and is able to engage with the customer
- A strong working knowledge of computers, and ability to easily grasp using customer management software, email, and productivity applications like Microsoft Word and Excel
- Self-starter who is organized and thorough with attention to detail
- Bilingual skills are a plus
Compensation
- $19.00 hourly +bonuses
Benefits
- Tuition Reimbursement
- Weekly Pay
- Bonuses
- Paid Vacation Days after 90 days
- Health Insurance available after 90 days, including Dental and Vision
- HSA available
- Life Insurance available
- 401K with 4% employer matching after 1 year
- Special company-paid events and outings
Salary Information