About this position
Responsibilities and Duties:
- Process Accounts Receivable: Apply customer payments, update billing information, and send requested invoices.
- Customer Support & Communication: Handle phone calls, voicemails, and emails related to billing inquiries, payment issues, and account updates.
- Monitor and Resolve Payment Issues: Conduct daily outreach for failed payments, generate weekly/monthly reports, and track expiring credit cards.
- Maintain Customer Records: Identify and manage duplicate customer accounts, ensure accurate records, and update financial data as needed.
- Complete DocuSign Transactions: Prepare, send, and track DocuSign documents from initiation through to secure completion.
- Handles the completion of daily deposit transactions as needed.
- Internal Collaboration: Respond to Slack requests, assist with accounting-related questions, and support team operations as needed.
- Manages customer returns and additional single charges as needed
- Supports the Finance and HR teams during team member absences.
- Assists with human resources processes by scheduling appointments, maintaining records and information.
- Supports recruitment efforts and streamlines employee onboarding during peak season.
- Assists in organizing and coordinating company events.
Requirements
- Accounting Knowledge
- Data entry
- Maintaining employee files
- Dependability
- Organization
- Scheduling
- Confidentiality
- Independence
- Verbal communication
- Teamwork
Education, Experience, and Licensing Requirements:
- Associate's degree in accounting or related field required
- Advanced knowledge of Microsoft software.
- Excellent communication skills, both written and verbal.
- Strong numeracy and analytical skills.
- Good problem-solving and time management skills.
- Highly organized and detail-oriented.
- Confidence in working with large Microsoft Excel and CSV files; formulas, custom sorting, conditional formatting and more.
Why Join eCard Systems?
At eCard Systems, we prioritize the well-being and satisfaction of our team. When you join us, you're not just starting a job—you're joining a company that values you.
Here's what we offer:
- 100% Employer-Paid Health Insurance
- Dental and Vision Insurance
- Company-Paid Life Insurance
- Short-Term Disability Insurance
- Paid Time Off, Sick Leave, and an Extended Sick Bank
- Health Savings Account (HSA)
- 401(k) Retirement Plan
- Free Lunch Every Wednesday
- Fun Company Events - (Holiday Party & Summer Picnic!)