About this position
Description:
Summary:
Maintains a territory and has thorough knowledge of products and provides various operational support with service and maintaining of large production copiers.
Essential Duties and Responsibilities:
- Service Ricoh, Konica Minolta production and some midrange copiers in customer’s office.
- Must be able to train customer on the operation of the equipment including all options.
- Manage a full field of assigned territory.
- Must be able to connect, print, scan and update firmware from laptop computer.
- Maintain good customer relations through visits or telephone communications.
- Ensures the timely and accurate preparation of reports.
- Performs periodic inspections of vehicle parts stock and tool bag.
- Provides assistance to management as required.
- Must stay informed of all updates, such as bulletins and firmware along with other technical developments for all production models.
- Coordinates service installs/setups with delivery personnel, management, sales personnel and customer support.
- Must be able to communicate professionally with customers to understand their printing and copying needs and how to achieve these goals for the customer.
- Minimum of 5 year experience servicing production equipment.
Physical Requirements
- Must be able to carry at least 30 to 50 lbs.
- Job will require bending, squatting, kneeling, pushing/pulling and moving/lifting various equipment.
- Driving company vehicle to customer locations
Qualifications:
Requires two-year Associates degree in Electronics or two to four years’ experience in related electronic field. Must have experience with large production copiers. Must pass basic electronic skills test.