Care Operations Technician

Reporting to the Chief Nursing Officer, the Care Operations Technician (COT) provides clerical, unit support, and environmental assistance to support efficient hospital operations coordinating with the Charge Nurse/House Supervisor to create a safe, clean and orderly environment of care. The COT assists with administrative tasks, unit readiness, moderate environmental services support, linen and supply coordination, equipment upkeep, and general facility appearance to promote a clean, safe, and well-organized care environment.

Distinguishing Characteristics: This is a non-clinical, cross-functional support position requiring prior experience in a hospital or healthcare setting. The COT performs a combination of clerical, operational, and environmental support duties and works with a high degree of independence within established policies and procedures, prioritizing the operational needs of the organization as they change throughout the shift. The COT has no direct reports and collaborates closely with nursing, administrative, environmental services, materials management, and maintenance staff to meet daily operational needs.

Essential Functions: (Performance of these functions is the reason the job exists. Assigned jobs/duties are not limited to the essential functions).

 1. Answers incoming telephone calls promptly and professionally; routes calls, takes messages, and provides basic information in accordance with facility policy.

2. Performs data entry as assigned, ensuring accuracy, timeliness, and confidentiality of information including the accurate registration of patient accounts. 

3. Sorts, reviews, and routes documents received through the virtual fax inbox to appropriate departments or staff.

4. Performs clerical and receptionist duties including filing, copying, scanning, faxing, and preparation of routine paperwork.

5. Assists nursing, clinical, and administrative staff with non-clinical clerical support to promote efficient unit operations.

6. Completes red tag entry and tracking in accordance with facility procedures.

7. Enters maintenance work orders for identified repair needs, environmental concerns, or equipment issues.

8. Assists with transportation coordination and related communication tasks as assigned.

9. Supports room readiness and unit appearance by performing light cleaning tasks, removing trash, and preparing areas for patient or resident use as directed.

10. Maintains pantry cleanliness and stocking, including organization of supplies and nourishment areas.

11. Maintains cleanliness and organization of refrigerators, coffee bar areas, and shared staff or public-use spaces.

12. Supports general facility appearance and maintenance through cleaning, floor care (e.g. scrubbing, waxing, buffing), straightening, and restocking of supplies as needed; may be assigned painting projects.

13. Assists with laundry and linen support, including monitoring par levels, restocking clean linens, and communicating shortages.

14. Collects and transports soiled linens and waste to designated areas following infection control and safety protocols.

15. Performs power cycling, cleaning, and basic upkeep of Workstations on Wheels (WOWs) in accordance with policy and infection control standards.

16. Identifies equipment, supply, or environmental concerns and communicates issues promptly to appropriate departments.

17. Maintains a clean and organized workstation and shared work areas.

18. Follows all infection control, safety, confidentiality, and regulatory requirements.

19. Participates in required training, in-services, and quality improvement activities, including data collection efforts for quality improvement projects.

20. Performs other related duties as assigned to support hospital and long-term care operations.

This is a summary of the Essential Functions. For a full job description, please contact Human Resources. 

Qualifications for Employment:

Qualifications for employment include the knowledge, skills, and abilities required to perform a job, which are generally demonstrated through qualifying experience, education, or training.

Knowledge of:

· Basic clerical and administrative processes in a healthcare or service-based environment, including data entry, document handling, and knowledge of insurances

· Infection control principles related to environmental cleanliness, linen handling, shared equipment, and PPE use

· Confidentiality requirements, including HIPAA and workplace safety procedures

· Basic inventory and par-level concepts for linens, supplies, and stocked areas

Skill to:

· Perform accurate data entry, tracking, and documentation tasks as assigned

· Communicate professionally by phone and in person and route information appropriately

· Maintain clean, organized unit areas, equipment, and shared public spaces

· Identify maintenance, supply, or equipment issues and initiate work orders or notifications

Ability to:

· Work independently while following policies, procedures, and direction

· Adapt to changing priorities and support clerical and unit operations as needed

· Maintain professionalism, confidentiality, and customer-service focus in a healthcare environment

· Meet the physical demands of the position, including standing, walking, bending, lifting, pushing, and pulling

Required Certifications and Licenses:

Active Nevada driver’s license.

Basic Life Support (BLS)

Experience and Training:

Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities. A typical way to gain the required knowledge, skills, and abilities is:

o Two years of related experience in hospital support services such as registration, data entry, EVS, materials management, etc.