About this position
Customer Service Representative – Benefit Plans & Claims Processing
Opening created by internal promotion – come grow with us!
Are you the kind of person who can turn a benefits question into a clear, confident answer? Do you thrive on the phone and take pride in precision? If so, we’d like to meet you.
We’re adding a Customer Service Representative to our team following a recent internal promotion -- proof that growth and advancement are real here!
What You’ll Do
- Deliver exceptional, high-touch phone support to participants enrolled in tax-advantaged benefit plans
- Educate members on FSA, HRA, and HSA plan guidelines and eligibility requirements
- Accurately screen, review, and enter claims in accordance with plan documents and IRS regulations
- Troubleshoot issues, resolve discrepancies, and ensure timely claim processing
- Maintain meticulous documentation and data integrity
- Proven ability to provide a high level of customer service
- Strong phone presence with clear, professional communication skills
- Demonstrate strong attention to detail and demonstrate a high level of accuracy in work
- Possess proficient data entry and keyboarding skills
- Previous experience in a claims or insurance environment is a plus
- Direct impact on participants navigating important healthcare and financial benefits
- Exposure to tax-advantaged benefit plans (FSA, HRA, HSA)
- Comprehensive and layered paid training program that provides the tools and hands on resources for success in this role
- Clear path for advancement—this opening exists because someone was promoted
- Collaborative team environment focused on service excellence
If you’re service-driven, process-oriented, and ready to grow within a stable and specialized industry, we want to connect.
Apply today and take the next step in your customer service career! https://diversifiedbenefitservices.applytojob.com/apply
If this role sounds like a fit, we'd love to hear from you. Apply now.
Powered by JazzHR
Salary Information