About this position
Rust Automation and Controls is a family-owned industrial instrumentation and automation sales company founded in 1976 and headquartered in West Jordan, Utah. For more than 50 years, we have supported customers across the Western United States with measurement and control solutions that keep critical operations running. While headquartered in Utah, our experienced sales team is located throughout our territory, delivering responsive local support backed by deep technical expertise. We serve industries including oil and gas, water and wastewater, power generation, manufacturing, food and beverage, and life sciences, offering products, application support, training, and ongoing service.
Position OverviewPosition: Service Business Development Manager
Location: Western United States (Primary focus: CA, UT, CO)Rust Automation & Controls is seeking a motivated Service Business Development professional to grow and support the service business across the Rust region. This role focuses on developing service opportunities within the existing customer base, prospecting new accounts, and supporting large-scale and solutions-based industrial projects from conception through the maintenance lifecycle.Key objectives include:Growing service revenue within the existing customer baseProspecting new accounts through meetings that build awareness for future opportunitiesReviewing the installed base to identify and strategize service prospectsAligning service strategies with future industrial projects (IIR)Collaborating with the Sales Team to identify, vet, and develop opportunitiesSupporting service opportunities from initial concept through commissioning and ongoing maintenanceRole & ResponsibilitiesThe Service Business Development Manager will support customers across the Rust region, working closely with Sales, Service Coordination, and Service Management teams to build and execute a strong service pipeline.Key responsibilities include:Working with existing customers to grow service and calibration businessProspecting and developing new service opportunities through customer meetings and site visitsReviewing current installed base equipment to identify service and lifecycle opportunitiesVetting new and previous service opportunitiesFollowing up on large-scale open opportunities via email, phone, and on-site engagementConducting high-priority customer-facing visits to support opportunity developmentPerforming site walk-downs to establish full project scope and requirementsCreating budgets, quotes, and formal proposals for service opportunitiesEstablishing service opportunities that support site commissioning and future calibration needsFocusing calibration development within the Life Sciences and Food & Beverage industriesServing as the liaison between the Service Team, Sales Team, and the customerActing as the primary customer point of contact for service-related activitiesWorking closely with Service Coordination and Management to establish and maintain a strong pipelineProviding focused support on large-scale projects once awardedProviding focused support on solutions-based projects once awardedParticipating in service opportunities from conception through the maintenance cycleApplying strong project management skills to ensure successful service executionMaintaining accurate CRM data, reporting, and timelines using Salesforce and NetSuiteQualifications & ProfileStrong high-level understanding of industrial service disciplines and offeringsAbility to clearly articulate service solutions to customers and internal teamsDemonstrated strengths in service-based project managementProven ability to build and maintain strong relationships with key accountsSelf-motivated with the ability to manage opportunities independentlyStrong organizational, time-management, and prioritization skillsExcellent interpersonal, written, and verbal communication skillsWillingness and ability to travel extensively throughout the Rust regionTravel region includes:CA, CO, HI, ID, ND, NV, MT, UT, WY, and GuamPrimary emphasis on CA, UT, and CORequires reasonable access to a major airportBenefits & PerksCompensation based on education and experienceStability and security of a family-owned organizationExtensive training and professional development opportunitiesComprehensive benefits package including medical, dental, and vision coverage.Competitive paid time offLife insurance401(k) with company matchIs This You?Do you enjoy building long-term customer relationships and growing service business?Do you thrive in a collaborative, cross-functional environment?Do you enjoy being involved in projects from early concept through long-term support?Do you take pride in delivering value through service excellence?If you answered YES, Rust Automation & Controls would love to welcome you to our family.
Position OverviewPosition: Service Business Development Manager
Location: Western United States (Primary focus: CA, UT, CO)Rust Automation & Controls is seeking a motivated Service Business Development professional to grow and support the service business across the Rust region. This role focuses on developing service opportunities within the existing customer base, prospecting new accounts, and supporting large-scale and solutions-based industrial projects from conception through the maintenance lifecycle.Key objectives include:Growing service revenue within the existing customer baseProspecting new accounts through meetings that build awareness for future opportunitiesReviewing the installed base to identify and strategize service prospectsAligning service strategies with future industrial projects (IIR)Collaborating with the Sales Team to identify, vet, and develop opportunitiesSupporting service opportunities from initial concept through commissioning and ongoing maintenanceRole & ResponsibilitiesThe Service Business Development Manager will support customers across the Rust region, working closely with Sales, Service Coordination, and Service Management teams to build and execute a strong service pipeline.Key responsibilities include:Working with existing customers to grow service and calibration businessProspecting and developing new service opportunities through customer meetings and site visitsReviewing current installed base equipment to identify service and lifecycle opportunitiesVetting new and previous service opportunitiesFollowing up on large-scale open opportunities via email, phone, and on-site engagementConducting high-priority customer-facing visits to support opportunity developmentPerforming site walk-downs to establish full project scope and requirementsCreating budgets, quotes, and formal proposals for service opportunitiesEstablishing service opportunities that support site commissioning and future calibration needsFocusing calibration development within the Life Sciences and Food & Beverage industriesServing as the liaison between the Service Team, Sales Team, and the customerActing as the primary customer point of contact for service-related activitiesWorking closely with Service Coordination and Management to establish and maintain a strong pipelineProviding focused support on large-scale projects once awardedProviding focused support on solutions-based projects once awardedParticipating in service opportunities from conception through the maintenance cycleApplying strong project management skills to ensure successful service executionMaintaining accurate CRM data, reporting, and timelines using Salesforce and NetSuiteQualifications & ProfileStrong high-level understanding of industrial service disciplines and offeringsAbility to clearly articulate service solutions to customers and internal teamsDemonstrated strengths in service-based project managementProven ability to build and maintain strong relationships with key accountsSelf-motivated with the ability to manage opportunities independentlyStrong organizational, time-management, and prioritization skillsExcellent interpersonal, written, and verbal communication skillsWillingness and ability to travel extensively throughout the Rust regionTravel region includes:CA, CO, HI, ID, ND, NV, MT, UT, WY, and GuamPrimary emphasis on CA, UT, and CORequires reasonable access to a major airportBenefits & PerksCompensation based on education and experienceStability and security of a family-owned organizationExtensive training and professional development opportunitiesComprehensive benefits package including medical, dental, and vision coverage.Competitive paid time offLife insurance401(k) with company matchIs This You?Do you enjoy building long-term customer relationships and growing service business?Do you thrive in a collaborative, cross-functional environment?Do you enjoy being involved in projects from early concept through long-term support?Do you take pride in delivering value through service excellence?If you answered YES, Rust Automation & Controls would love to welcome you to our family.