About this position

The Public Safety Telecommunicator I is an integral part of the City of Borger's emergency services team, responsible for receiving and processing emergency calls and dispatching appropriate resources to incidents. This entry-level position involves working in a fast-paced, high-stress environment to ensure the safety and well-being of the community. The Public Safety Telecommunicator I plays a vital role in upholding the city's core values of Boomtown PRIDE: Professional, Responsive, Innovative, Diverse, and Empowered.
<ol style="margin: 0 0 3pt; padding: 0 0 1rem; color: inherit; font-style: normal; text-indent: 0"><li style="margin-bottom: 0; margin-top: 0; padding-left: 0.375em">Emergency Call-Taking: Answer emergency calls from the public, gathering essential information, and accurately assessing the nature and severity of each situation.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0.375em">Dispatching: Dispatch appropriate emergency services (police, fire, medical) to incidents based on established protocols and procedures, providing critical information to responders in the field.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0.375em">Radio Communication: Monitor radio communications between field units and dispatch, relaying messages and updates as needed and maintaining clear and concise communication channels.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0.375em">Data Entry and Recordkeeping: Enter call information into computer-aided dispatch (CAD) systems accurately, ensuring completeness and timeliness of records.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0.375em">Resource Coordination: Coordinate with other dispatchers, agencies, and departments to ensure efficient allocation of resources and appropriate response to emergencies.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0.375em">Customer Service: Provide assistance and support to callers in distress, offering reassurance, instructions, and guidance until help arrives.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0.375em">Adherence to Protocols: Follow established protocols, procedures, and guidelines for emergency call-taking and dispatching, including those related to confidentiality and information security.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0.375em">Continuous Training: Participate in ongoing training and professional development activities to maintain and enhance skills in emergency communications and procedures.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0.375em">Shift Work: Work rotating shifts, including nights, weekends, and holidays, to ensure 24/7 coverage of the dispatch center.</li></ol>
<ul style="margin: 0 0 3pt; padding: 0 0 0 1rem; color: inherit; font-style: normal; text-indent: 0"><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">High school diploma or equivalent required; additional education or training in emergency communications, criminal justice, or related field preferred.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">Previous experience in customer service, call center, or dispatching role desirable.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">Strong communication skills, both verbal and written, with the ability to communicate effectively under pressure.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">Ability to multitask and prioritize tasks in a fast-paced environment.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">Proficiency in basic computer applications and data entry.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">Ability to remain calm and composed during high-stress situations.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">Willingness to work irregular hours, including nights, weekends, and holidays.</li></ul>
The ideal candidate for the Public Safety Telecommunicator I position embodies the core values of Boomtown PRIDE and demonstrates:<ul style="margin: 0 0 3pt; padding: 0 0 0 1rem; color: inherit; font-style: normal; text-indent: 0"><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">Professional: Maintains composure, professionalism, and confidentiality in all interactions, upholding the integrity of the dispatch center.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">Responsive: Demonstrates agility and efficiency in responding to emergency calls, ensuring prompt and accurate dispatch of resources.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">Innovative: Seeks opportunities to improve processes and procedures, contributing ideas for enhancing the effectiveness and efficiency of the dispatch center.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">Diverse: Values and respects diversity in all its forms, treating all callers and colleagues with dignity, respect, and empathy.</li><li style="margin-bottom: 0; margin-top: 0; padding-left: 0">Empowered: Takes initiative and ownership of tasks, demonstrating accountability and a willingness to learn and grow in the role.</li></ul>

Salary Information

$41314.91 - $47912.63 Annual Salary