Digital Order Representative

At Great Lakes Dental Technologies, we care about our employees, the people we do business with, and our community. We’ve been named one of Western New York’s Top Places to Work in 2023 and 2024 by the Buffalo News, Best Place to Work 2024 and 2025 by Buffalo Business First, and were awarded the Healthiest Workplace for 2025. We’re a team that works hard but understands the importance of work-life balance, teamwork, and on-site fun. As an employee-owned company, we strive to do the right thing for our employees, for our customers, and for our community. Great Lakes Dental Tech is an employee-owned dental manufacturer that offers over 4,000 products and operates one of the largest orthodontic laboratories in the United States. Located in Tonawanda, NY.

Great Lakes Dental Technologies' is seeking a Digital Order Representative who has data entry accuracy and the ability to learn new software. This is a great opportunity for individuals with experience in the dental industry or those with customer service and data entry experience.

Job Title: Digital Order Representative

Pay Range: $16.00 - $17.50 hourly

Schedule: M-F, 7:00 AM - 3:30 PM

Summary: Responsible for exporting/importing intraoral lab digital orders for appliance fabrication using GLDT portal and multiple clouds.

Essential Duties and Responsibilities:

1. Monitors incoming intraoral digital orders and enters/processes these cases.
2. Creates digital user & or New Lab accounts as needed and assists in password set up and resetting.
3. Suggests portal and web information and improvements as appropriate.
4. Some training of staff as needed to understand digital orders for their department and appliance line.
5. May provide telephone support to customers for digital orders as required.
6. Works closely with different lab departments.

Education and/or Experience:

• High school diploma (GED) plus one year specialty training or one year college or equivalent experience.
• Previous experience in data entry preferred.

Minimum Requirement for this Job:

• Demonstrate basic math skills (+, -, x, /, %)
• Advanced computer skills, ability to learn various software and knowledge of Word and Excel with good keyboard entry skills.
• Strong problem-solving ability
• Good verbal communication skills and telephone manner
• Good organizational skills, flexibility, ability to multi-task and be detail oriented

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed written and oral instructions.
• Ability to deal with problems involving several variables in standardized situations.
• Ability to review data, draw conclusions and make suggestions based on data.

WHY JOIN GREAT LAKES DENTAL TECHNOLOGIES?

• Established Legacy - Joining Great Lakes provides career advancement at a stable, industry-leading company that has grown from a 2-person lab in 1965 to a 210+ employee-owned organization.
• Employee Ownership - At Great Lakes, employee ownership means that each team member has a stake in the company's success, fostering a sense of responsibility, collaboration, and commitment to our shared goals. Employees earn company stock.
• Comprehensive Benefits – We provide an array of benefits that can help you enjoy increased well-being, deal with an unexpected illness or accident, build and protect your financial security, balance your personal and professional life and meet everyday needs.
• Wellness & Work-Life Balance - Enjoy an environment that promotes wellness events and a healthy work-life balance, ensuring a fulfilling and sustainable life and career.
• Diverse Opportunities - Find employment opportunities in various departments including laboratory, digital production, customer service, accounting, sales, marketing, warehouse, and shipping and receiving.
• Training and Innovation – Hands on training provides many opportunities to develop and enhance your skills to advance in your career.
• Community and Impact - Participate in various company-sponsored activities such as raffles for charity, fitness events, lunch and learns, craft nights, food trucks, company lunches, and outings.

Benefits:

401(k)

Dental Insurance

Vision Insurance

Employee Stock Ownership Plan

Health Insurance

Health Savings Account

Life Insurance

Paid Time Off

Referral Program

Tuition Reimbursement

College Scholarships

Yearly Bonus

Annual Wage Increase

EEO/Disabilities/Veterans. Individuals with disabilities and protected veterans are encouraged to apply.